Dynatrace Admin

QualityKiosk Technologies; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

QualityKiosk Technologies seeks a Level 2 Dynatrace Engineer to configure, tune, and administer Dynatrace Managed for enterprise-scale applications. Manage OneAgents, ActiveGates, dashboards, and integrations to ensure observability is accurate and actionable.

The role involves collaborating with L1 and L3 teams, performing upgrades, onboarding OpenShift/Kubernetes workloads, and enabling RUM with automation through scripts and APIs. Experience with AWS/GCP and Linux troubleshooting is a plus.

Qualifications

• Bachelor's degree or Diploma in Computer Science, IT, or related fields.
• Experience with Dynatrace Managed administration and configuration is preferred.
• Experience with OpenShift and Kubernetes workloads is desirable.

Responsibilities

• Administer and configure Dynatrace Managed for enterprise-scale apps.
• Configure dashboards, tagging, synthetic monitors, and business transactions.
• Tune problem detection rules, thresholds, and event correlation to reduce noise.

Skills

Dynatrace Managed

OneAgent

ActiveGates

OpenShift

Kubernetes

Shell scripting

Python automation

AWS

GCP

Linux troubleshooting

Education

Bachelor's degree in Computer Science or IT

Diploma in Computer Science or IT

Tools

Dynatrace Managed

OpenShift

Kubernetes

Job description

The Level 2 Dynatrace Engineer will focus on configuration, tuning, and administration of Dynatrace Managed for enterprise-scale applications. You will ensure the observability landscape is accurate, optimized, and actionable, manage OneAgents, ActiveGates, dashboards, and integrations, and act as a bridge between L1 monitoring operations and L3/platform teams.

Key Responsibilities:

• Dynatrace Managed Administration and configuration
• Configure and maintain dashboards, tagging, synthetic monitors, and business transactions
• Define, tune, and optimize problem detection rules, thresholds, and event correlation to reduce noise and improve actionable alerts
• Implement custom metrics, health checks, and ensure full application and infrastructure coverage
• Perform OneAgent upgrades and Cluster Node upgrades
• Onboard OneAgent for OpenShift & Kubernetes workloads based on monitoring requirements
• Set up and manage ActiveGates for custom plugins, extensions, and synthetic monitoring
• Configure integrations with ticketing, notification, and automation tools; create scripts or API-based automation for configuration management
• Set up RUM (Real User Monitoring) for applications
• Troubleshoot issues, perform log analysis, and drive resolution to closure
• Handle SSL certificate renewals/removals, port checks, and firewall connectivity verification
• Work with Dynatrace Support to raise and track tickets from creation to closure
• Manage incidents, service requests, change requests, and problem records
• Participate in application and platform changes, validating Dynatrace coverage post-deployment
• Act as a technical escalation point for L1 engineers and coordinate with L3/platform teams to resolve complex issues
• Collaborate with cross-functional teams for monitoring enablement
• Drive continuous improvement initiatives, including alert reduction and suggestions for dashboard, alert, and coverage enhancements
• Identify training gaps and highlight training requirements to Team Lead and Management
• Work in AWS and GCP environments; basic Linux OS knowledge and troubleshooting
• Ensure adherence to best practices for performance monitoring

Good to Have:

• Shell scripting and Python automation experience

Soft Skills:

• Strong analytical and problem-solving abilities
• Excellent communication and documentation skills
• Ability to work independently and in a collaborative team environment

Educational Qualification:

• Bachelor's degree or Diploma in Computer Science, IT, or related fields