Lead/Senior SRE Engineer - Dynatrace

EPAM Systems, Inc.; Gurugram District; On-site; INR 4,200,000 - 6,000,000; Full time

Job summary

EPAM Systems, Inc. is seeking an experienced Lead/Senior SRE Engineer with strong Dynatrace expertise to drive DevOps and SRE practices across teams in a dynamic production environment.

You will shape the technology roadmap, establish SLIs/SLOs, and drive automation while collaborating with product owners and application teams to ensure reliability, performance, and observability of critical systems. The role involves on-call participation and continuous improvement of CI/CD pipelines.

Qualifications

• 5+ years of general IT experience, including 5+ years in DevOps or SRE teams.
• Bachelor's degree in Computer Science or related discipline, or equivalent experience.
• Strong knowledge of CI/CD practices.
• Proficient with observability (monitoring, logging, tracing).
• Advanced proficiency with Dynatrace and Splunk.
• Experience with AWS/Azure/GCP.
• Ability to operate autonomously and in a team.
• English level B2 (Upper-Intermediate) or higher.

Responsibilities

• Support implementation of DevOps & SRE practices across teams.
• Lead discussions and planning for the SRE technology roadmap.
• Establish and maintain SLIs and SLOs, and track MTTR, Lead time for change, Deployment Frequency, and Change Failure Rate.
• Create, enhance, and operate monitoring, alerting, operability, and observability for applications using Dynatrace, Splunk, and Grafana.
• Evaluate system performance through assessments and monitoring, and propose optimization actions.
• Hold application teams accountable for meeting performance and availability SLAs.
• Work with product owners to manage error budget and toil backlog, and validate progress with metrics.
• Participate in on-call rotation for production events or outages.
• Advance CI/CD pipeline improvements and automation.
• Perform incident management and root cause analysis, driving reduction of toil.
• Apply cybersecurity measures through vulnerability assessment and risk management.
• Deliver periodic progress reporting to management and customers.
• Coordinate with teams to ease platform adoption and align communications.

Skills

Dynatrace

CI/CD

Observability

Grafana

Splunk

Cloud Platforms

Education

Bachelor's degree in Computer Science

Tools

Dynatrace

Splunk

Grafana

Job description

We are in search of an experienced Lead/Senior SRE Engineer with strong Dynatrace expertise to join our team. In this role, you will drive the implementation of DevOps and SRE practices, shape the technology roadmap, and ensure the reliability, performance, and observability of our production systems. You will collaborate closely with application teams and product owners to foster a culture of operational excellence and continuous improvement.

Responsibilities

• Support implementation of DevOps & SRE practices across teams
• Lead discussions and planning for the SRE technology roadmap
• Establish and maintain SLIs and SLOs, and track MTTR, Lead time for change, Deployment Frequency, and Change Failure Rate
• Create, enhance, and operate monitoring, alerting, operability, and observability for applications using Dynatrace, Splunk, and Grafana
• Evaluate system performance through assessments and monitoring, and propose optimization actions
• Hold application teams accountable for meeting performance and availability SLAs
• Work with product owners to manage error budget, order the toil backlog, and validate progress using team, application, and incident metrics
• Participate in on-call rotation for production events or outages
• Advance continuous improvement of continuous integration & continuous deployment through the CI/CD Pipeline
• Execute troubleshooting techniques, incident management processes, and root cause analysis
• Drive automation wherever feasible to reduce manual work
• Apply cybersecurity measures by continuously performing vulnerability assessment and risk management
• Deliver periodic reporting on progress to management and the customer
• Coordinate with application teams to ease platform adoption, and align communication within the team and with customers
• Assess the current system and develop improvement and enhancement plans

Requirements

• Bachelor's degree in Computer Science or a related discipline, or equivalent work experience
• 5+ years of general IT experience, including 5+ years in DevOps or SRE teams
• Practical experience supporting production infrastructure
• Strong knowledge of CI/CD practices
• Clear understanding of observability fundamentals (monitoring, logging, and tracing)
• Advanced proficiency with Dynatrace and Splunk
• Experience with a leading cloud provider (AWS, Azure, or GCP)
• Capability to run high-availability, fault-tolerant, scalable, distributed software in production environments
• Ability to operate autonomously and in a team, supported by strong organizational and interpersonal skills and experience driving operational maturity
• Excellent analytical thinking and problem-solving skills, with strategic judgment and calm troubleshooting under pressure
• Willingness to adapt quickly to new technologies
• English level B2 (Upper-Intermediate) or higher