Sr. Observability Engineer

NextGen Healthcare India; Bengaluru; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

NextGen Healthcare India seeks a Sr. Observability Engineer II to mature our Dynatrace-based observability.

You’ll act as a subject-matter expert, focusing on signal quality engineering and reducing operational noise across Hosting Operations, SRE, and other engineering teams to keep our healthcare SaaS reliable. Responsibilities include configuring and maintaining Dynatrace multi-tenant environments, owning the alert lifecycle, designing synthetic monitors, writing DQL queries, and

Qualifications

• 7+ years in observability, APM, SRE, or related field.
• Hands-on Dynatrace expertise including Davis AI, DQL, dashboards, and synthetic monitors.
• Experience integrating monitoring with ITSM/ticketing systems (e.g., Salesforce).
• Experience in regulated hosting environments (healthcare, SOC 2, ISO 27001).

Responsibilities

• Engineer and maintain the Dynatrace multi-tenant environment configurations (management zones, alerting profiles, metrics, events, tags).
• Own the end-to-end alert lifecycle, including ownership, naming standards, severity mapping, and production-readiness criteria.
• Reduce alert fatigue while maintaining robust coverage for real client-impacting issues.
• Design and implement synthetic monitors and service-health models for critical client journeys.
• Author and standardize Dynatrace Query Language (DQL) queries, notebooks, and dashboards.
• Collaborate with tools administrators to manage observability configs using configuration-as-code.
• Enhance alert-to-ticket enrichment with ITSM integrations to minimize triage time.
• Coordinate with SQL, platform, OS, and API teams to address blind spots and ensure meaningful alerts with runbooks.
• Support service level measurements by establishing reporting baselines and guardrails.
• Maintain reference materials and observability standards in Confluence.
• Perform other duties to support the role objective.

Skills

Observability

SRE

Alerting

Education

Bachelor's degree in Computer Science, IT, or related field

Tools

Dynatrace

DQL

Salesforce ITSM integration

AWS

Windows

Linux

SQL Server

Python/PowerShell

Job description

The Sr. Observability Engineer II is a specialized engineering role serving as the subject matter expert for the Dynatrace observability platform. The primary purpose of this role is to mature the firm’s proactive monitoring capabilities by focusing on signal quality engineering and operational noise reduction. This position functions as a key technical liaison between Hosting Operations, Site Reliability Engineering (SRE), and other engineering teams to ensure the stability and reliability of our client-facing healthcare SaaS environment.

• Engineer and maintain the Dynatrace multi-tenant environment configuration, including management zones, alerting profiles, metric and custom events, tagging strategies, and access boundaries.
• Own the end-to-end alert lifecycle, defining ownership, naming standards, severity mapping, alert disposition taxonomies, and production-readiness criteria.
• Systematically eliminate alert fatigue across top problem patterns utilizing advanced tuning, thresholds, correlation, suppression, and alert retirement, while maintaining robust coverage for real, client-impacting issues.
• Design and implement synthetic monitors and business-centric service-health models for critical client journeys and access paths, ensuring degradation is detected in service and business terms rather than raw infrastructure metrics.
• Author and standardize Dynatrace Query Language (DQL) queries, notebooks, and dashboards for operations, leadership, and reliability reporting, establishing best-practice development standards for the team.
• Collaborate with tools administrators to manage observability configurations using configuration-as-code practices, ensuring monitoring setups are versioned, peer-reviewed, and reproducible.
• Partner with Tools, Automation and SRE teams to enhance alert-to-ticket enrichment (such as Salesforce ITSM integrations) with context and probable cause, minimizing triage times and enabling automated remediation.
• Partner with SQL, platform, OS, and API specialists to resolve monitoring blind spots, ensure domain-specific alerts are meaningful, and verify that alerts are backed by robust runbooks.
• Support service-level (P1–P4) measurements by establishing reporting baselines for corporate accountability, ensuring noise-reduction changes are paired with strict operational guardrails.
• Maintain comprehensive reference materials, standard operating procedures, and observability standards documentation in Confluence to support continuous team enablement and operational onboarding.
• Perform other duties that support the overall objective of the position.

Education Required:

• Bachelor’s Degree in Computer Science, Information Technology, or a related technical field.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 7+ years of experience in observability, application performance monitoring (APM), monitoring engineering, site reliability engineering (SRE), or a closely related technology infrastructure field.
• Demonstrable hands‑on expertise with the Dynatrace platform, including Davis AI, DQL, dashboards, notebooks, management zones, alerting profiles, metric/custom events, and synthetic monitors.
• Proven track record of designing, configuring, and tuning alerting systems at enterprise scale to successfully reduce noise while maintaining robust detection capabilities.
• Experience integrating monitoring systems with enterprise ITSM/ticketing systems (such as Salesforce) for automated ticket routing and enrichment.
• Experience working within highly regulated hosting environments (e.g., healthcare, HIPAA/HITRUST, SOC 2, or ISO 27001).

License/Certification Required:

• Dynatrace certification (or commitment to obtain certification within 1 year of hire).

Knowledge, Skills & Abilities:

• Knowledge of: Strong working knowledge of AWS infrastructure, Windows and Linux operating systems, and SQL Server database concepts. Advanced understanding of cloud-native observability frameworks, APM tools (specifically Dynatrace), and alert lifecycle management. Strong command of cloud computing (AWS), systems integration, database operations, and scripting (e.g., Python or PowerShell) to support automation.
• Skill in: Excellent problem-solving capabilities. Strong written and verbal communication skills. Highly organized, detail-oriented, and self-driven, with a strong ownership mindset toward maintaining signal quality, reducing operational toil, and defending client service-level agreements.
• Ability to: Proven ability to translate complex technical infrastructure metrics into direct service and business impacts. Ability to collaborate effectively across operations command analysts, SRE partners, database specialists, and leadership.