Dynatrace Lead Administrator

Rarr Technologies; Navi Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Rarr Technologies in Navi Mumbai, India, seeks a Dynatrace Administrator with 5+ years of experience to provide L1/L2/L3 Dynatrace support and end-to-end administration. The role requires a Dynatrace Associate certification and solid ITIL knowledge, with the ability to manage incidents, changes, and problems effectively.

You will guide the team, configure detection rules, handle migrations and upgrades, and interface with customers to ensure service quality.

Qualifications

• BE / B.Tech / MCA / M.Tech / M.Sc. required, 5+ years of relevant experience.
• Dynatrace Associate certification mandatory; ITIL certification preferred.
• Strong knowledge of ITIL Incident, Problem and Change Management disciplines.

Responsibilities

• Provide L1/L2/L3 Dynatrace support and end-to-end Dynatrace implementation knowledge.
• Direct and guide the team to resolve crises within SLAs.
• Configure Process and Service detection rules and adapt configurations per customer needs.
• Raise tickets and coordinate with Dynatrace support; ensure timely resolution.
• Prepare monthly shift rosters and manage team members.
• Demonstrate excellent oral and written communication and customer-facing skills.

Skills

Dynatrace administration

APM for Java/.NET/PHP

Crisis management

ITIL experience

Project consultation

Task/project management

Troubleshooting

ITSM processes

Customer interface

Communication skills

24x7 availability

Team handling

Dynatrace certification

Dynatrace services knowledge

Problem-solving under deadlines

Ticketing & escalation

Documentation

Unix commands

Education

BE / B. Tech / MCA / M. Tech /M.Sc.

Tools

Dynatrace

Job description

Dynatrace Administrator

The role holder will be responsible for providing overall L2 or L3 Dynatrace administration support for the team. Dynatrace Associate certification is Mandatory.

• BE / B. Tech / MCA / M. Tech /M.Sc. only
• 5+ years of relevant experience
• Delivery of quality, cost-effective infrastructure services in a complex & high availability environment
• Proven ability to plan and execute workload in a pressurized & dynamic environment.
• ITIL Certified or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines

Technical skills

• Strong knowledge of Dynatrace tool administration concepts.
• Experience in APM-related areas on Java, .NET and PHP
• Ability to direct and guide the team to resolve crisis situations within prescribed SLAs
• Ability to provide consultation for new projects, functionalities, migrations, upgrades.
• Ability to plan, initiate and manage special tasks/projects.

Analytical skills

• Good analytical, trouble-shooting skills in the area of technical fault isolation and rectification.

Process skills

• Ability to resolve service requests. Strong attention to detail and the ability to follow processes.
• Strong Knowledge of ITSM processes

Other skills

• Customer interface experience (managing expectations; negotiating compromise solutions).
• Should have good communication and interpersonal skill.
• Should be willing to work in a 24*7 environment.
• Experience in team handling.

ROLES AND RESPONSIBILITIES

• Providing L1/L2/L3 support in dynatrace all activities.
• End-to-end knowledge of Dynatrace implementation.
• At least one PoC should have hands-on experience.
• Should have strong experience in any one of the cloud implementations.
• Expertise in configuring the Process and Service detection rules.
• Easy to adapt new configurations based on the customer requirements.
• Ability to understand and map key problem areas based on the explanation given by the customer.
• Good to have dynatrace certification.
• Should have strong knowledge in all dynatrace services and functionalities.
• Expertise in problem-solving within the deadlines without impacting the customer.
• Expertise in raising support tickets and follow-ups, and connecting with Dynatrace support people.
• Always fulfill the customer requirements.
• Articulate how APM will help the customer transform his current approach to problem-solving.
• Have excellent oral and written communication skills, be a team player.
• Application architecture and Business impact of downtime.
• Preparing the monthly shift roaster and managing the team members.
• Dynatrace integrations to any ITSM tool.
• Knowledge in Synthetic Monitoring Concept and implementation.
• Experience in performing application performance analysis.
• Strong knowledge of ITIL processes like Incident, Problem, and Change Management.
• Strong knowledge of UNIX commands.