Dy. Manager/Asst. Manager - After sales & Service

Danfoss GmbH; Vadodara; On-site; INR 900,000 - 1,800,000; Full time

Benefits offered by this job

13th salary

Annual bonus

Paid vacation

Pension plans

Personal insurance

Job summary

Danfoss is seeking a Dy. Manager/Asst. Manager - After sales & Service in Vadodara. This on-site role focuses on pan-India after-sales and service, driving revenue and customer satisfaction through strategic leadership and close collaboration with channel partners.

You’ll coordinate service cases in SAP and Salesforce, manage spare parts and service scheduling, and develop scalable processes to support growing business while maintaining high service levels.

Qualifications

• Experience in managing after-sales and service delivery.
• Proficient with SAP and Salesforce for service operations.
• Ability to coordinate with channel partners and internal stakeholders.

Responsibilities

• Handle day-to-day spares business and service requirements; build strategy.
• Coordinate service issues with internal stakeholders and ensure closure.
• Interact with channel partners for new business and monitor performance.
• Work with CRM systems like SAP and Salesforce.
• Learn and improve processes to scale growing business.

Skills

After-sales & service

CRM tools

Channel partner management

Customer issue resolution

Tools

SAP

Salesforce

Job description

Dy. Manager/Asst. Manager - After sales & Service

Job Location: Vadodara, IN | Employment Type: Full Time | Work Location Type: On-site | Segment: Danfoss Climate Solutions Segment | Job Category: Sales

Job Description

The Impact You'll Make

This position will be responsible for handling the Pan India after sales & service. The position needs to drive the after sales business, define strategy for after sales business and handle channel partners. Handling the service directly or through partners.

This position gives opportunity for making stratgey and implementing it to drive the business. It give opportunity to handle the customer problems and solve with the expert technical knowledge.

What You’ll Be Doing

• Responsible for handling day to day spares business direct and indirect. Take care of service requirements of customer. Building strategy and drive the new business.
• Responsible for solving the service issue , co ordinating with internal stake holders on the service case closure and other co ordination with internal stake holders.
• The person should able to interact with channel partners on routine basis, visit them for new business generation and monitoring them.
• The person should able to work on CRM softwares like SAP , sales force etc.
• The person should able to quicly learn the existing process properly and should work to innovate it further for handling the growing business.

What We're Looking For

• Drive the after-sales and service business independently, delivering revenue and customer-retention targets.
• Coordinate with internal stakeholders to resolve service issues quickly and keep delivery on track.
• Engage global stakeholders on escalations and strategy, aligning local execution with global priorities.
• Manage service operations through SAP, Salesforce, and CRM tools to keep data and follow-through tight.
• Resolve customer and operational issues end-to-end, owning problems until they're closed.

What You’ll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Information at a Glance

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment. We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned and employs over 39,000 people. We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.