Customer Service Representative

Danfoss GmbH; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

Danfoss GmbH in Pune, India, is hiring a Customer Service Representative to support US and EMEA regions. You will take end-to-end ownership of customer orders, ensure accuracy, and collaborate with internal teams to deliver a seamless customer experience.

This role requires 2–4 years in support or order management, with working knowledge of SAP, Salesforce, and MS Office. Strong communication, attention to detail, and flexibility to US shifts are essential for success.

Qualifications

• Graduate with 2–4 years of experience in Support functions or order management.
• Working knowledge of SAP, Salesforce, and MS Office.
• Strong communication skills and attention to detail; able to work US shifts.

Responsibilities

• Take end-to-end ownership of assigned orders from receipt to closure.
• Ensure accuracy, timeliness, and compliance with defined processes.
• Maintain data completeness and correctness in ERP systems.
• Deliver a customer-centric order processing experience.
• Identify and resolve issues impacting order fulfilment.
• Adhere to SOPs and organizational policies.

Skills

Communication skills

Attention to detail

Team collaboration

US shift readiness

Tools

SAP

Salesforce

MS Office

Job description

Segment: Danfoss Power Solutions Segment

Job Category: Sales

Work Location Type: On-site

Customer Service Representative

Req ID: 49869 Job Location: Pune, IN Employment Type: Full Time Segment: Danfoss Power Solutions Segment Job Category: Sales Work Location Type: On-site Job Description

The Impact You'll Make

Join our Customer Care team and play a key role in delivering a seamless customer experience for US and EMEA regions. You will manage customer orders end‑to‑end, ensure accuracy, and collaborate closely with internal teams, driving results the Danfoss way.

What You’ll Be Doing

• Take end-to-end ownership of assigned orders/transactions from receipt to closure, ensuring accuracy, timeliness, and compliance with defined processes.
• Ensure adherence to service level expectations and maintain performance within agreed operational benchmarks.
• Ensure completeness and correctness of customer data and order inputs in ERP systems and relevant tools.
• Ensure a customer‑centric approach by delivering timely and accurate order processing, contributing to a seamless customer experience.
• Proactively identify and resolve potential issues impacting order fulfilment and customer satisfaction.
• Demonstrate openness to feedback and align with organisational expectations and process standards.
• Actively work on feedback received and continuously improve performance and professional conduct.
• Adhere to organisational policies, including attendance, working hours, and communication protocols.
• Ensure compliance with defined processes, systems, and guidelines as communicated by the organisation.
• Identify process improvement opportunities and contribute to enhancing operational efficiency and reducing errors.
• Maintain up-to-date process knowledge and ensure adherence to standard operating procedures (SOPs).

What We're Looking For

Graduate with 2–4 years of experience in Support functions or order management.
Working knowledge of SAP / Salesforce and MS Office.
Strong communication skills and attention to detail.
Flexibility to work in US shifts and handle change confidently.
Positive mindset with a willingness to learn and grow.

What You’ll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment. We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned and employs over 39,000 people. We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.