Duty Officer

PVR Cinemas; Uttar Pradesh; On-site; INR 145,000 - 234,000; Full time

Benefits offered by this job

Health insurance

Paid sick time

Provident Fund

Leave encashment

Job summary

PVR Cinemas in Lucknow is seeking an operations-focused candidate for in-person, shift-based roles. You will supervise daily cinema operations from box office to concessions, address guest queries, manage cash and POS processes, and lead frontline teams to uphold service standards.

The role emphasizes SOP compliance, safety policies, and regular reporting using MS Office. Training and development will be provided by the Cinema Manager.

Qualifications

• Experience in cinema/hospitality operations preferred.
• Ability to manage cash and POS processes.
• Strong communication and customer service skills.

Responsibilities

• Conduct daily staff briefings and set shift targets.
• Oversee end-to-end cinema services from box office to concessions and auditoriums.
• Address patron queries and manage service recovery.
• Coach frontline teams on up-selling and service standards.
• Ensure SOP compliance and safety/sanitation policies.
• Prepare daily operational logs and performance reports using MS Office.

Skills

Staff leadership

Customer service

Cash handling

Tools

MS Office

Job description

Job description:

• Shift Operations: Conduct daily staff briefings, set shift targets, and oversee end-to-end cinema services from the box office to concessions and auditoriums.
• Guest & Complaint Handling: Address patron queries, manage service recovery situations, and maintain turnaround times (TAT) for customer complaints.
• Cash & POS Management: Handle cash reconciliations, point-of-sale (POS) billing, and daily revenue reporting to prevent money pilferage.
• Staff Leadership: Coach, train, and guide frontline teams on up-selling, suggestive selling, and service standards under the guidance of the Cinema Manager.
• Compliance & Audits: Ensure Standard Operating Procedure (SOP) compliance, safety/sanitation policies, display/commercial compliance, and weekly print checks.
• Reporting: Prepare daily operational logs, incident documentation, and performance reports using MS Office

Location- Emmerald Mall Near powerhouse chauraha Quila road Lucknow

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person

Pay: ₹13,000.00 - ₹21,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person