Duty Officer

CIEL HR; Thanjavur; On-site; INR 210,000 - 270,000; Full time

Job summary

Starline cinemas in Thanjavur seeks a Duty Officer to supervise daily cinema operations and ensure smooth shows. You will coordinate across boxes, F&B, housekeeping, and projection teams, handling guest issues and maintaining safety standards.

The role requires leadership, strong communication in Tamil and English, and flexibility for rotational shifts. Freshers with leadership potential are welcome to apply.

Qualifications

• Bachelor's degree preferred; discipline unspecified.
• 24 years of experience in cinema, hospitality, retail, or QSR operations preferred.
• Freshers with leadership and communication skills may be considered.

Responsibilities

• Supervise cinema operations during assigned shifts.
• Ensure shows start and end on time.
• Coordinate with Box Office, F&B, Housekeeping, and Projection teams.
• Handle customer complaints and resolve promptly.
• Monitor cleanliness, safety and hygiene across the venue.
• Conduct pre-opening and closing checks.
• Supervise staff attendance, grooming and discipline.
• Ensure POS systems and equipment function properly.
• Prepare daily operation reports for the Cinema Manager.
• Support sales and promotional efforts to boost guest satisfaction and revenue.

Skills

Leadership

Team management

Customer service

Problem solving

Decision making

Communication (Tamil & English)

MS Office basic

Shift work availability

Education

Bachelor's degree

Job description

Position : Duty Officer
Company name: Starline cinemas

Department : operations
Location: Thanjavur
Reporting : Duty manager/cinema manager

Key Responsibilities

• Supervise overall cinema operations during assigned shifts.
• Ensure movie shows start and end on time.
• Coordinate with Box Office, Food & Beverage, Housekeeping, and Projection teams.
• Handle customer complaints and ensure prompt resolution.
• Monitor cleanliness, safety, and hygiene throughout the cinema.
• Conduct pre-opening and closing checks.
• Supervise staff attendance, grooming, and discipline.
• Ensure all POS systems and equipment are functioning properly.
• Prepare daily operational reports and communicate issues to the Cinema Manager.
• Support sales and promotional activities to improve guest satisfaction and revenue.

Eligibility

• Bachelor's degree preferred (any discipline).
• 24 years of experience in cinema, hospitality, retail, or QSR operations is preferred.
• Freshers with strong leadership and communication skills may also be considered, depending on the employer.

Required Skills

• Leadership and team management
• Customer service
• Problem-solving and decision-making
• Good communication in Tamil and English
• Basic MS Office knowledge
• Ability to work rotational shifts, weekends, and holidays