Service Associate

CIEL HR; Thanjavur; On-site; INR 167,000 - 279,000; Full time

Job summary

Starline Cinemas at Longval Mall, Thanjavur, is seeking a Service Associate to deliver an excellent guest experience. You will assist customers during cinema visits, support ticketing and F&B operations, and help maintain cleanliness and service standards.

The role requires friendly, proactive staff who can handle inquiries, guide guests to screens, manage crowd movement during peak times, and follow SOPs for hygiene, safety and cash handling. Training provided.

Responsibilities

• Welcome and assist customers in a polite and professional manner.
• Check tickets and guide guests to the appropriate screen and seats.
• Assist customers with ticketing, bookings, seating and general enquiries.
• Handle customer complaints and resolve routine issues promptly or elevate them to the supervisor.
• Support F&B counter operations, including taking orders, billing and serving food/beverages where required.
• Maintain cleanliness and presentation of the lobby, seating areas, restrooms and other customer-facing areas.
• Ensure guests have a comfortable and safe cinema experience.
• Assist during movie show start/end, crowd movement and peak-hour operations.
• Follow company SOPs relating to customer service, hygiene, safety and cash/POS handling.
• Coordinate with housekeeping, F&B, security and theatre operations teams.
• Support promotional activities, special screenings and events when required.
• Maintain professional grooming, punctuality and workplace discipline.
• Perform other operational duties assigned by the Theatre Manager/Supervisor.

Job description

Position : Service Associate

Company : Starline cinemas

Location : Longval mall, Thanjavur

Department : operations/ Guest services

Employment : Full time

Job Summary

The Service Associate will be responsible for delivering an excellent customer experience to guests visiting Starline Cinemas. The role involves assisting customers throughout their cinema visit, supporting ticketing and F&B operations, maintaining cleanliness and service standards, and ensuring smooth day-to-day theatre operations.

Key Responsibilities

• Welcome and assist customers in a polite and professional manner.
• Check tickets and guide guests to the appropriate screen and seats.
• Assist customers with ticketing, bookings, seating and general enquiries.
• Handle customer complaints and resolve routine issues promptly or elevate them to the supervisor.
• Support F&B counter operations, including taking orders, billing and serving food/beverages where required.
• Maintain cleanliness and presentation of the lobby, seating areas, restrooms and other customer-facing areas.
• Ensure guests have a comfortable and safe cinema experience.
• Assist during movie show start/end, crowd movement and peak-hour operations.
• Follow company SOPs relating to customer service, hygiene, safety and cash/POS handling.
• Coordinate with housekeeping, F&B, security and theatre operations teams.
• Support promotional activities, special screenings and events when required.
• Maintain professional grooming, punctuality and workplace discipline.
• Perform other operational duties assigned by the Theatre Manager/Supervisor.