Duty Officer

Gopalan Enterprises; Bengaluru; On-site; INR 240,000 - 420,000; Full time

Job summary

Gopalan Enterprises in Bengaluru is seeking a Floor Supervisor for its Cinema Operations. The role focuses on supervising floor staff, ensuring smooth daily cinema operations, and coordinating with Box Office, F&B, Projection, and housekeeping teams to maintain top service standards.

The candidate should have a Graduate or Diploma and extensive experience in multiplex, retail, or hospitality environments, with a strong emphasis on customer service, leadership, and problem-solving skills.

Qualifications

• Graduate or Diploma in any discipline.
• 24 years of experience in Multiplex, Retail, or Hospitality.

Responsibilities

• Ensure smooth day-to-day cinema operations.
• Supervise floor staff and manage shift duties.
• Provide excellent customer service and resolve customer issues.
• Ensure auditoriums are clean and ready before every show.
• Coordinate with Box Office, F&B, Projection, and Housekeeping teams.
• Support ticket and F&B sales through upselling.
• Monitor staff attendance, grooming, and discipline.
• Ensure compliance with company SOPs and safety standards.
• Assist with cash handling and report any discrepancies.

Skills

Customer Service

Team Management

Communication Skills

Leadership

Problem Solving

Basic POS Knowledge

Education

Graduate or Diploma in any discipline

Job description

Job Description Floor Supervisor

Department: Cinema Operations
Reporting To: Cinema Manager
Experience: 24 Years

Key Responsibilities

• Ensure smooth day-to-day cinema operations.
• Supervise floor staff and manage shift duties.
• Provide excellent customer service and resolve customer issues.
• Ensure auditoriums are clean and ready before every show.
• Coordinate with Box Office, F&B, Projection, and Housekeeping teams.
• Support ticket and F&B sales through upselling.
• Monitor staff attendance, grooming, and discipline.
• Ensure compliance with company SOPs and safety standards.
• Assist with cash handling and report any discrepancies.

Key Skills

• Customer Service
• Team Management
• Communication Skills
• Leadership
• Problem Solving
• Basic POS Knowledge

Qualification

• Graduate or Diploma in any discipline.
• 24 years of experience in Multiplex, Retail, or Hospitality.