Duty Manager - Customer Service

KS World Ventures Bengaluru; Bengaluru; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

KS World Ventures Bengaluru is seeking a Duty Manager to oversee the Bangalore Airport front office and lead a team with 3–5 years of staff management experience. The role focuses on maintaining smooth operations, handling customer issues, and ensuring service excellence across shifts.

Responsibilities include coordinating staff schedules, improving productivity, dealing with emergencies, and providing training and feedback to team members.

Qualifications

• 3–5 years of experience in managing staff.
• Experience in front office operations and customer service.
• Ability to handle emergencies and coordinate with upper management.
• Familiarity with opening/closing store procedures.

Responsibilities

• Oversee the front office team, coordinate schedules and ensure productivity.
• Address customer issues and queries promptly and satisfactorily.
• Maintain high levels of customer satisfaction and relationships.
• Monitor daily operations and streamline processes.
• Handle emergencies and coordinate response as needed.
• Meet with upper management to discuss changes and improvements.
• Open and close the store safely and efficiently.
• Provide clear, constructive feedback to the team.
• Assist in training and onboarding of new staff.
• Conduct briefings for all staff during the night shift, communicating nightly activities and VIP arrivals.

Skills

Staff management

Customer service

Operations coordination

Emergency handling

Leadership communication

Job description

• Hiring Duty Manager for Bangalore Airport-3-5 yrs exp in Managing staff: Overseeing the front office team, coordinating their schedules, and ensuring employee productivity
• Handling customer issues: Addressing customer complaints and queries in a timely and satisfactory manner
• Ensuring customer satisfaction: Maintaining positive customer relationships and ensuring a high level of customer service
• Overseeing daily operations: Monitoring the efficiency of all processes and creating a positive work environment
• Handling emergencies: Being able to handle emergencies
• Meeting with upper management: Staying up-to-date with organizational changes, issues, and improvements
• Opening and closing the store: Opening and closing the store
• Providing feedback: Offering clear, constructive, and inspiring feedback to the team
• Assisting in training: Assisting in training and onboarding team members
• Conduct Briefing for all staff during the Night Shift. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests..