Freshers and Experienced Drive for Customer Service Personnel - BLR

SNV Aviation; Bengaluru; Vor Ort; INR 240.000 - 420.000; Vollzeit

Zusammenfassung

SNV Aviation in Bengaluru is seeking a Customer Service Executive to support airport operations, check-in, reservations, ticketing and boarding functions under supervision. The role requires managing customer interactions with a focus on accuracy and timeliness.

Applicants should have 12th pass or higher and up to 7 years in aviation customer service, including knowledge of regulatory compliances. End date available by arrangement; typical candidates live near Bengaluru and can work on-site.

Qualifikationen

• Customer service experience in airport operations or similar.
• Knowledge of regulatory compliances.

Aufgaben

• Handle check-in, reservations, ticketing and boarding gate functions under supervision.
• Greet customers, verify identity and manage baggage screening.
• Guide passengers on DG regulations and security rules.
• Coordinate with red cap/duty manager for delays and connect passengers.
• Adhere to company policies; ensure safety, security and on-time operations.

Kenntnisse

Customer Service

Airport operations management

Ausbildung

12th Pass

Jobbeschreibung

Freshers and Experienced Drive for Custo...

• Airport Services
• Bengaluru

End Date 13 Nov 2026

Required Experience 1 - 7 years

Basic Section

Designation Customer Service Executive

Skills

Skills/Requirements

Customer Service Airport operations management

Job Description

Job Summary: Responsible for check-in, Reservations, ticketing, Special category passenger handling, Boarding Gate functions under the supervision of Duty officers / Duty Managers.

Key Responsibilities:

• Accepting reservation and issuance of tickets at airport ticketing counters.
• Smile, greet customers when they approach for checking or any query.
• Checking of customer’s identity and checking them and their baggage for the flight, correctly recording of all weights and items which are to be put into the aircraft.
• Profiling of customers at checking, brief them on DG regulations and security banned articles in checked or hand baggage.
• Accept registered baggage and check if any visible damage and get LRT signed, customer to be informed about the liability and charge excess baggage (in case of exceeding normal baggage allowance).
• Announcement of boarding, updating of FIDs, attending queries of customers, Reconciliation of checked in passengers at the boarding gates.
• Coordinate for connecting customers, their location and take advise / instruction from red cap, duty manager if flight has to be delayed to accept them. · Strict adherence to company policies, ensure properly groomed at all times.
• Not under influence of alcohol or banned substance.
• Ensure adherence to policies and procedures as laid down in the GOM.
• Effective use of ramp equipment, guiding blue collar teams for quick turnaround of aircraft.
• Carry out gate boarding functions like zone wise boarding, BGR and manual boarding in case of systems down.
• Secure, safe, punctual handling of customers, baggage, crew as applicable by organizing and controlling the terminal operations.
• Ensure all communication, operational or administration are actioned promptly.
• Responsible for reporting to the superior’s occurrences, events, violations and acts that may affect safety, security and company reputation.
• Procedure is followed for the carriage of arms and ammunition, HUM, DGR etc.

Required Skills & Experience:

• Communication Skills
• Team Player
• Knowledge of regulatory compliances
• Officer: 0-1 years of Aviation Customer Service
• Executive: 1-3 years of Aviation Customer Service
• Senior Executive: 3-5 years of Aviation Customer Service
• Supervisor: 5-7 years of Aviation Customer Service

Educational Qualification:

12th Pass (Graduate preferred)