Duty Manager

The Den Bengaluru, LXR Hotels & Resorts; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

The Den Bengaluru, LXR Hotels & Resorts is seeking a Duty Manager to lead daily operations on-site in Bengaluru. You will coordinate front office, housekeeping, and F&B, ensuring guest satisfaction and brand compliance while managing occupancy and safety during shifts.

Ideal candidates bring strong hospitality experience, team leadership, and a service-driven attitude, with flexibility to work weekends and holidays in a luxury hotel environment.

Qualifications

• Strong hotel operations and front office skills, including guest service, check-in/check-out coordination, and lobby management.
• Experience in team supervision and leadership, with the ability to coach, motivate, and support diverse staff during daily operations.
• Effective communication and interpersonal skills to interact professionally with guests, colleagues, and external partners.
• Problem-solving, conflict resolution, and decision-making abilities for managing guest issues and operational challenges in real time.
• Knowledge of hospitality standards, safety and security procedures, and basic hotel revenue and occupancy concepts.
• Proficiency with hotel management systems and standard office software to manage reservations, reports, and daily documentation.
• Previous experience in a supervisory or Duty Manager role within upscale or luxury hotels is highly beneficial.
• Flexibility to work shifts, weekends, and holidays, with a professional, service-oriented attitude.

Responsibilities

• Oversee daily hotel operations during assigned shifts to ensure seamless coordination between departments.
• Handle guest inquiries and complaints, supporting prompt resolution and high service standards.
• Monitor occupancy, supervise staff on duty, and ensure safety and security procedures are followed.
• Assist with training and mentoring staff and support execution of events and special functions.
• Provide accurate shift handover reports to senior leadership.

Skills

Front office skills

Team supervision

Communication skills

Problem solving

Hospitality standards

PMS & reporting

Duty Manager experience

Shift flexibility

Education

Hotel management diploma

Job description

Company Description The Den Bengaluru, LXR Hotels & Resorts, is a luxury hotel located in Whitefield, Bengaluru’s dynamic IT corridor and one of the city’s most vibrant neighborhoods. With 226 rooms and suites, over 21,000 sq. ft. of event space, and a Grand Ballroom that accommodates up to 700 guests, the property is designed to support both business and social gatherings. The hotel features distinctive dining venues including Layla, The Creek, The Nest, The Deli, and The Cold Press, making it a hub for travelers, tastemakers, and locals. Guests also enjoy The Sanctuary spa and The Studio fitness center, offering a complete lifestyle experience. The Den Bengaluru is committed to welcoming professionals who want to contribute to a high-quality, guest-focused environment.
Role Description The Duty Manager is a full-time, on-site role based at The Den Bengaluru. This position is responsible for overseeing daily hotel operations during assigned shifts, ensuring seamless coordination between front office, housekeeping, food and beverage, and other departments. The Duty Manager handles guest inquiries and complaints, supports the resolution of service issues, and maintains high standards of hospitality and brand compliance. In addition, the role involves monitoring occupancy, managing guest arrivals and departures, supervising team members on duty, and ensuring safety and security procedures are followed. The Duty Manager also assists with training and mentoring staff, supports execution of events and special functions, and provides accurate shift handover reports to senior leadership.
Qualifications

• Strong hotel operations and front office skills, including guest service, check-in/check-out coordination, and lobby management.
• Experience in team supervision and leadership, with the ability to coach, motivate, and support diverse staff during daily operations.
• Effective communication and interpersonal skills to interact professionally with guests, colleagues, and external partners.
• Problem-solving, conflict resolution, and decision-making abilities for managing guest issues and operational challenges in real time.
• Knowledge of hospitality standards, safety and security procedures, and basic hotel revenue and occupancy concepts.
• Proficiency with hotel management systems and standard office software to manage reservations, reports, and daily documentation.
• Previous experience in a supervisory or Duty Manager role within upscale or luxury hotels is highly beneficial.
• Relevant diploma or degree in Hotel Management, Hospitality, or a related field preferred, or equivalent professional experience.
• Flexibility to work shifts, weekends, and holidays, with a professional, service-oriented attitude.