Duty Manager

Ibis Styles; Chennai; On-site; INR 420,000 - 780,000; Full time

Job summary

Ibis Styles Chennai is seeking a Duty Manager to lead day‑to‑day hotel operations, acting as Manager on Duty during shifts and ensuring departments meet brand standards. The role focuses on guest concerns, staff support, and a safe, smooth environment for guests and colleagues.

Responsibilities include coordinating with Front Office, Housekeeping, Engineering, Food & Beverage, and Security to ensure seamless operations and high guest satisfaction, with attention to check‑in/check‑out processes

Qualifications

• Diploma in Tourism / Hospitality Management.
• Minimum 2 years of relevant experience.
• Excellent reading, writing and oral proficiency in English.

Responsibilities

• Act as the Manager on Duty and oversee hotel operations during shifts.
• Handle and resolve guest complaints and feedback in a professional and timely manner.
• Coordinate with Front Office, Housekeeping, Engineering, FB, and Security to ensure seamless operations.
• Ensure guest satisfaction and provide personalized service in line with hotel standards.
• Monitor room availability, overbooking, and ensure smooth check‑in/check‑out processes.
• Support emergency procedures and uphold safety and security protocols.
• Supervise front‑line colleagues and provide guidance as needed.
• Review daily reports, handovers, and ensure proper documentation of incidents.
• Maintain a strong presence in public areas, assisting guests and supporting staff.
• Report any major incidents or service challenges to senior management.

Skills

English proficiency

Education

Diploma in Tourism/ Hospitality

Job description

Job Summary

Duty Manager plays a key leadership role in the day‑to‑day operations of the hotel, acting as the Manager on Duty during assigned shifts. This position ensures that all departments operate efficiently and that guest experiences meet brand standards. The Duty Manager handles guest concerns, supports the operational team, and ensures a safe and smooth environment for both guests and colleagues.

Key Responsibilities

• Act as the Manager on Duty and oversee hotel operations during shifts
• Handle and resolve guest complaints and feedback in a professional and timely manner
• Coordinate with Front Office, Housekeeping, Engineering, FB, and Security to ensure seamless operations
• Ensure guest satisfaction and provide personalized service in line with hotel standards
• Monitor room availability, overbooking, and ensure smooth check‑in/check‑out processes
• Support emergency procedures and uphold safety and security protocols
• Supervise front‑line colleagues and provide guidance as needed
• Review daily reports, handovers, and ensure proper documentation of incidents
• Maintain a strong presence in public areas, assisting guests and supporting staff
• Report any major incidents or service challenges to senior management

Qualifications

• Diploma in Tourism / Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.