Duty Manager

ITC Hotels; Udaipur District; On-site; INR 300,000 - 420,000; Full time

Job summary

ITC Hotels in Udaipur seeks a versatile Operations Supervisor to oversee daily hotel operations, uphold service standards and ensure a safe, welcoming environment for guests.

You will supervise shifts, monitor facility condition, maintain cleanliness, and respond to emergencies with established protocols, while coordinating with teams to sustain brand quality across all areas.

Qualifications

• Oversee daily operations and adherence to hotel standards.
• Coordinate with departments to maintain service quality.

Responsibilities

• Oversee daily operations, ensuring adherence to company standards and procedures.
• Monitor and maintain the facility's condition, addressing maintenance or safety concerns.
• Ensure all areas are clean, organized, and presentable.
• Handle emergencies or incidents following established protocols.
• Provide exceptional customer service, addressing inquiries and resolving complaints promptly.
• Supervise and motivate staff during shifts.
• Ensure staff adherence to policies and procedures.
• Assist with staff training and development.
• Manage staff schedules and ensure adequate coverage.
• Dealing with staff issues during shifts.
• Maintain a safe and secure environment and ensure health and safety compliance.
• Conduct regular safety checks and inspections.
• Respond to security incidents and emergencies.
• Complete daily reports and logs, handle cash management and financial transactions.
• Maintain accurate records and documentation.
• Execute opening and closing procedures.

Job description

Operational Oversight:

• Oversee daily operations, ensuring adherence to company standards and procedures.


• Monitor and maintain the facility's condition, addressing any maintenance or safety concerns.


• Ensure all areas are clean, organized, and presentable.


• Handle any emergencies or incidents that may arise, following established protocols.

Customer Service:

• Provide exceptional customer service, addressing inquiries and resolving complaints promptly.


• Ensure customer satisfaction and maintain a positive customer experience.


• Handle customer feedback and implement improvements as needed.

Staff Management:

• Supervise and motivate staff during shifts.


• Ensure staff adherence to company policies and procedures.


• Assist with staff training and development.


• Manage staff schedules and ensure adequate coverage.


• Dealing with staff issues that may arise during the shift.

Security and Safety:

• Maintain a safe and secure environment for customers and staff.


• Ensure compliance with health and safety regulations.


• Conduct regular safety checks and inspections.


• Respond to security incidents and emergencies.

Administrative Duties:

• Complete daily reports and logs.


• Handle cash management and financial transactions.


• Maintain accurate records and documentation.


• Opening and closing procedures.