Assistant Manager - Reservations

Hilton Hotels; Hyderabad; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Hilton Hotels in Hyderabad is seeking a reservations-focused leader to oversee the reservations team and deliver high-quality service. You will craft strategies to boost customer satisfaction and revenue, while collaborating with multiple departments to meet business goals.

The role requires strong leadership, effective communication, and the ability to analyze market data to identify growth opportunities. You will mentor staff and control costs to maintain budget adherence.

Qualifications

• Minimum 5 years of experience in hospitality or related field.
• Strong leadership and management skills to motivate teams.
• Excellent communication and interpersonal skills for customer and colleague relations.
• Ability to analyze data and make informed decisions to drive growth.
• Strong problem solving and conflict resolution skills under pressure.
• Familiarity with hotel management systems and software; quick learner of new tech.

Responsibilities

• Manage and oversee the reservations team to ensure seamless operations and high-quality service delivery.
• Develop and implement strategies to enhance customer satisfaction and increase revenue.
• Collaborate with other departments to achieve business objectives and improve performance.
• Analyze market trends and competitor activity to identify growth opportunities.
• Train and mentor team members to enhance their skills and knowledge.
• Monitor and control expenses to ensure cost-effectiveness and budget adherence.

Skills

Leadership

Communication

Data analysis

Problem solving

Conflict resolution

Team management

Tools

PMS software

Job description

• Manage and oversee the reservations team to ensure seamless operations and high-quality service delivery.
• Develop and implement effective strategies to enhance customer satisfaction and increase revenue.
• Collaborate with other departments to achieve business objectives and improve overall performance.
• Analyze market trends and competitor activity to identify opportunities for growth and improvement.
• Train and mentor team members to enhance their skills and knowledge.
• Monitor and control expenses to ensure cost-effectiveness and budget adherence.

Job Requirements

• Proven experience in hospitality or a related field, with a minimum of 5 years of experience.
• Strong leadership and management skills, with the ability to motivate and inspire teams.
• Excellent communication and interpersonal skills, enabling strong relationships with customers and colleagues.
• Ability to analyze data and make informed decisions to drive business growth.
• Strong problem solving and conflict resolution skills, with the ability to handle pressure and meet deadlines.
• Familiarity with hotel management systems and software, and the ability to learn new technologies quickly.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.