Duty Manager

Accor; Calangute; On-site; INR 500,000 - 850,000; Full time

Benefits offered by this job

Discounted rates

Learning programs

Career growth

CSR activities

Job summary

Accor Goa is seeking a Duty Manager to oversee daily operations, deliver exceptional guest service, and lead staff to uphold the highest standards of quality and efficiency.

The role requires experience in hospitality, English proficiency, and strong teamwork. Accor offers growth opportunities, training, and employee benefits including discounted rates and global exposure.

Qualifications

• Degree in Hotel Management.
• Good reading, writing and oral proficiency in English.
• Minimum 2 years of relevant experience in a hospitality.
• Proficient with MS Excel, Word, and PowerPoint.

Responsibilities

• Oversee daily operations and maintain service standards.
• Supervise front office during shifts and ensure smooth check-in/out.
• Liaise with departments for timely service.
• Inspect daily rounds for cleanliness and safety.
• Handle inquiries, complaints, and special requests.
• Ensure health and safety compliance.
• Provide training and mentoring to staff.
• Prepare daily operation reports.

Skills

English proficiency

Education

Degree in Hotel Management

Tools

MS Excel

MS Word

PowerPoint

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Job Description

We are seeking a highly motivated and experienced Duty Manager to join our team. In this role you will oversee daily operations, ensuring exceptional customer service, and leading our staff to maintain the highest standards of quality and efficiency.

• Manage and supervise staff during assigned shifts, providing guidance, support, and motivation
• Supervise and support the Front Office team, ensuring efficient check-in/check-out, guest satisfaction, and adherence to brand standards
• Liaise with other departments to ensure smooth operations and timely service delivery
• Perform daily hotel roundsand inspections to monitor cleanliness, maintenance, and service standards
• Handle customer inquiries, complaints, and special requests promptly and professionally
• Monitor and maintain health and safety standards, ensuring compliance with local regulations
• Respond to and resolve emergency situations as they ariseSupport training, coaching, and mentoring of junior staff members
• Prepare and submit reports on daily operations, incidents, and staff performance

Qualifications

YOUR SKILLS & EXPERIENCES

• Degree in Hotel Management
• Good reading, writing and oral proficiency in English language
• Minimum 2 years of relevant experience in a hospitality
• Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.