Duty Manager

ibis, ibis Styles, ibis budget; Chennai; On-site; INR 800,000 - 1,000,000; Full time

Job summary

Accor is seeking a Duty Manager to lead day-to-day hotel operations as the Manager on Duty during shifts. You will coordinate with Front Office, Housekeeping, Engineering, F&B, and Security to ensure seamless operations and uphold brand standards, while handling guest concerns and ensuring safety and service excellence.

The role requires a Diploma in Tourism / Hospitality Management, at least 2 years of relevant experience, and excellent English proficiency.

Qualifications

• Diploma in Tourism / Hospitality Management required.
• Minimum 2 years of relevant experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English.

Responsibilities

• Act as the Manager on Duty and oversee hotel operations during shifts.
• Handle and resolve guest complaints and feedback in a professional and timely manner.
• Coordinate with Front Office, Housekeeping, Engineering, F&B, and Security to ensure seamless operations.
• Ensure guest satisfaction and provide personalized service in line with hotel standards.
• Monitor room availability, overbooking, and ensure smooth check-in/check-out processes.

Education

Diploma in Tourism / Hospitality Management

Job description

Job Description:

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Duty Manager plays a key leadership role in the day-to-day operations of the hotel, acting as the Manager on Duty during assigned shifts. This position ensures that all departments operate efficiently and that guest experiences meet brand standards. The Duty Manager handles guest concerns, supports the operational team, and ensures a safe and smooth environment for both guests and colleagues.

Key Responsibilities

• Act as the Manager on Duty and oversee hotel operations during shifts
• Handle and resolve guest complaints and feedback in a professional and timely manner
• Coordinate with Front Office, Housekeeping, Engineering, F&B, and Security to ensure seamless operations
• Ensure guest satisfaction and provide personalized service in line with hotel standards
• Monitor room availability, overbooking, and ensure smooth check-in/check-out processes
• Support emergency procedures and uphold safety and security protocols
• Supervise front-line colleagues and provide guidance as needed
• Review daily reports, handovers, and ensure proper documentation of incidents
• Maintain a strong presence in public areas, assisting guests and supporting staff
• Report any major incidents or service challenges to senior management

Qualifications

• Diploma in Tourism / Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language