Duty Manager

Kings Mansion; North Goa; On-site; INR 300,000 - 550,000; Full time

Job summary

The Kings Mansion in Goa seeks a Duty Manager to oversee guest experience across the resort and coordinate front-of-house operations. You will support HODs during peak times, attend meetings, and deputise for the General Manager as needed.

You'll ensure smooth arrivals, guest satisfaction, and effective cross-department communication, while applying daily checks, training, and adherence to company policies. This role demands flexibility across departments and proactive issue resolution.

Responsibilities

• Support HODs at peak times within their departments to ensure a smooth running guest experience.
• Support the General Manager with daily tasks and checks.
• Attend and contribute to meetings as required or arrange a suitable person to deputise.
• Adapt across departments to ensure guest satisfaction resort-wide.
• Ensure arrivals are managed smoothly with high levels of customer care and proper registration.
• Offer support to HODs when needed.
• Walk the resort to ensure operations run smoothly and report issues.
• Ensure guests are enjoying their visit and address issues promptly.
• Assist guests with any issues, problems, or requests they may have.
• Communicate with all departments to maximise cross-resort communication.
• Ensure daily checks and paperwork are completed.
• Communicate with guests, check satisfaction, resolve conflicts and coach the team.
• Know the resort, offerings, and facility timings.
• Establish corporate business opportunities within the resort and support sales activities.
• Attend training courses as required.
• Comply with all Company Policy and Procedures.
• Undertaking Duty Manager responsibilities and take overall control of guest experience.

Job description

DUTIES AND RESPONSIBILITIES

• Supporting HODs at peak times within their departments to ensure a smooth running guest experience.
• To support the General Manager with daily tasks and checks.
• Attend and contribute to any meetings as required or arrange a suitable person to deputise.
• To be adaptable in all departments across the resort.
• To ensure that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.
• Offering support to HODs when it is needed.
• Walking around the resort ensuring everything is running as it should be, reporting any issues noticed.
• Ensuring guests are enjoying their visit.
• Assisting guests with any issues/problems or requests they may have.
• Communicating with all departments to maximise communication across the resort.
• Ensuring the correct daily checks and paper work is filled out.
• Communicating with the guests, checking satisfaction, resolving conflicts and coaching the team to improve departmental hospitality performance.
• Have knowledge of the resort, what we offer and timings of facilities opening/closing.
• To establish corporate business opportunities within the resort, for room business and spa business. Support other corporate sales activities in the resort.
• Attend training courses as required.
• Comply with all Company Policy and Procedures
• Any other reasonable tasks allocated by the Senior Management Team.
• Undertaking Duty Manager Responsibilities.
• Taking overall control/responsibility for guest experience across the resort.