Duty Manager

Hilton Hotels; Chennai; On-site; INR 700,000 - 1,300,000; Full time

Job summary

Hilton Hotels is seeking a Duty Manager to oversee daily hotel operations, ensuring seamless collaboration across front desk, rooms, and guest services. You will lead a team, respond to guest inquiries, and uphold Hilton's standards of service.

The role requires frontline experience in hotel operations, strong leadership, excellent communication, and the ability to work nights, weekends, and holidays. Fluency in English is essential, and proficiency with hotel PMS is a plus.

Qualifications

• Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
• Strong team management skills with the ability to motivate staff and drive service excellence.
• Excellent communication and problem-solving skills; able to handle complaints professionally.
• Proficient in hotel PMS and familiar with standard operating procedures.
• Calm under pressure and responsive to changing priorities or schedules.
• Fluent in English; additional languages are a plus.
• Flexible to work nights, weekends, and holidays.

Responsibilities

• Manage daily hotel operations: oversee front desk, staffing, room inventory, guest service, and policy compliance.
• Delight our guests: bring an upbeat and friendly attitude, respond promptly, and resolve issues efficiently.
• Assist across departments: support bell service or front desk during breaks or high-volume periods.
• Monitor the property: conduct safety, security, and service quality walkthroughs and address issues promptly.
• Provide regular updates and training to keep the team informed of hotel offerings and local attractions.
• Track guest satisfaction metrics, identify trends, and implement improvements.
• Inspire and develop the team: coach, supervise, and foster a positive work environment.

Skills

Front office operations

Team management

Communication skills

Hotel PMS proficiency

Calm under pressure

English language fluency

Flexible to night/weekend/holiday work

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone s day. When you join our Hotels team, that s exactly what you ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a Duty Manager, you re not just overseeing hotel operations in the absence of the General Manager - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
• Strong team management skills with the ability to motivate staff and drive service excellence.
• Excellent communication and problem-solving skills; able to handle complaints and challenges professionally.
• Proficient in hotel PMS and familiar with standard operational procedures.
• Calm under pressure and responsive to changing priorities or schedules.
• Fluent in English; additional languages are a plus.
• Flexible to work nights, weekends, and holidays.

Here s what you ll do during a typical day:

• Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
• Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Track and improve performance: Monitor guest satisfaction metrics (e. g. , SALT, Revinate), identify trends, and implement improvements as needed
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.