Duty Manager

Accor; Chennai District; On-site; INR 420,000 - 620,000; Full time

Job summary

A global hospitality leader in Chennai is seeking an experienced Duty Manager to enhance guest experiences and lead a team. You will manage daily operations, oversee guest services, and ensure compliance with quality standards. The ideal candidate has strong leadership skills, motivation, and a strategic mindset. This full-time role offers an entry-level position in the management field within the dynamic hospitality sector.

Qualifications

• Ability to accept responsibility.
• Self confidence, motivation, drive, and tenacity.
• Ability to enhance organizational performance.
• Ability to think strategically and creatively.
• Clear delegation and people skills.

Responsibilities

• Welcome and escort all guests of the hotel.
• Authorize courtesies for VIPs.
• Ensure regular training is conducted as per the standards.
• Deal with inquiries and complaints of guests tactfully.
• Upsell to maintain high room occupancy and revenue.
• Balance accounts daily and ensure SOPs are followed.
• Check-in/check-out facilities and entrance accessibility.
• Coordinate with Housekeeping for VIP room inspections.

Skills

Leadership skills

Persuasion and motivation

Honesty and integrity

Cultural awareness

Strategic thinking

Job description

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Company Description

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Responsibilities

• Personally welcome and escort all guests of the hotel.
• Authorize courtesies for V.I.P’s.
• Ensure that regular training is conducted as per the standards.
• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
• Responsible for maintaining high level of room sales, by up-selling.
• Ensure maximum room occupancy within agreed overbooking policy.
• Ensure to balance the accounts on a daily basis.
• Adhere to the Standard Operating Procedures & policies.
• Check out-standings of in-house guests on a daily basis.
• To check whether the following records are kept in order and up to date.
• "C" forms
• Reception / Information Log Book
• Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
• Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
• Check the grooming and hygiene of the team.
• Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
• Ensure that newspapers and parcels are delivered in the rooms without delay.
• To be readily available at all times to deal with problems or complaints.
• Ensure effective and speedy check-in & check-out facilities.
• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
• Ensure that the entrance is easily accessible to cars and taxis at all times.
• Conduct briefing for concierge and Front Desk Associate’s

Qualifications

• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• and the propensity to recognize and acknowledge other peoples’ ideas.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality

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Duty Manager - HIEX Chennai OMR Thoraipakkam