Domestic Non Voice Process

Your Pitchh; Bengaluru; On-site; INR 240,000 - 400,000; Full time

Job summary

Your Pitchh in Bengaluru is hiring for a Domestic non-voice process role to handle customer inquiries via email and chat, ensuring timely resolution and high-quality service. This position welcomes freshers and experienced candidates who meet graduation and language requirements.

Key expectations include excellent written communication in Hindi and English, attention to detail, and the ability to multitask while following company guidelines.

Qualifications

• Graduation is mandatory.
• Minimum 1 year of experience is mandatory; freshers can apply.
• Excellent communication in Hindi and English is mandatory.
• Candidates in Bengaluru location are preferred.

Responsibilities

• Respond to customer inquiries via email and chat.
• Resolve customer issues by providing accurate and timely information.
• Document all interactions and resolutions in the system.
• Handle multiple customer requests simultaneously with efficiency.
• Escalate complex issues to appropriate teams when necessary.
• Maintain a high level of accuracy and attention to detail in communication.
• Ensure customer satisfaction by delivering prompt and professional service.
• Follow company guidelines and procedures for handling customer interactions.

Skills

Written communication

English proficiency

Hindi proficiency

Customer service

Education

Graduation

Job description

Hiring for Domestic non voice process

Requirements:

• Graduation is mandatory
• Minimum 1 year of experience is mandatory
• Fresher can also Apply
• Excellent communication in HINDI and ENGLISH is mandatory
• Immediate joiners only
• Candidates in Bengaluru Location are preferred

Job Description:

We are seeking a detail-oriented and customer-focused professional for our Non-Voice Process role. In this position, you will handle customer inquiries, support requests, and issue resolution through written communication channels such as email and chat. The ideal candidate will have strong written communication skills, the ability to manage multiple tasks efficiently, and a commitment to delivering high-quality customer service.

Roles and Responsibilities:

• Respond to customer inquiries via email and chat.
• Resolve customer issues by providing accurate and timely information.
• Document all interactions and resolutions in the system.
• Handle multiple customer requests simultaneously with efficiency.
• Escalate complex issues to appropriate teams when necessary.
• Maintain a high level of accuracy and attention to detail in communication.
• Ensure customer satisfaction by delivering prompt and professional service.
• Follow company guidelines and procedures for handling customer interactions.

Shifts: Day Shift (6 days working & 1 day off)
Salary : Up to 4 LPA (26K)

Location: Bangalore (Whtiefield)