Domestic Customer Service Blended Jobs In Gurgaon

Smart Vision Consultancy Services; Gurugram District; On-site; INR 495,000 - 605,000; Full time

Job summary

Smart Vision Consultancy Services, a Gurgaon-based domestic company, is hiring for a customer support profile. Any graduate with 1 year of similar experience can apply. Salary up to 5.5 LPA and 5.5 days a week work.As a customer support executive, you will handle queries via phone, email, or chat, provide product information, and maintain CRM records. Excellent communication skills are essential, and upselling opportunities should be explored.

Qualifications

• Graduation completed and 1 year of related experience.
• Excellent communication skills.
• Ability to handle customer queries via phone, email, or chat.

Responsibilities

• Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers, addressing their needs and preferences.
• Identify opportunities for upselling/cross-selling relevant products/services based on customer feedback.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.

Skills

Excellent communication

Education

Any graduate

Tools

CRM software

Job description

Gurgaon-based domestic company is hiring for a customer support profile

Any graduate with 01 year of similar experience can apply

Salary up to - 5.5LPA

5.5 days a week working

Excellent comms skills required

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers, addressing their needs and preferences.
• Identify opportunities for upselling/cross-selling relevant products/services based on customer feedback.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.