Domestic Customer Executive, Gurgaon And Noida

Smart Vision Consultancy Services; Dadri, Gurugram District; On-site; INR 305,000 - 365,000; Full time

Job summary

Smart Vision Consultancy Services in Gurgaon is hiring for a customer support profile. Any graduate or undergraduate with or without experience can apply. Salary up to Rs 30,000 in hand, six days a week work, and excellent communication skills are required.

Responsibilities include handling queries via phone, email, or chat, providing accurate product information, upselling opportunities, escalating complex issues, and maintaining customer records in CRM.

Qualifications

• Any grad or undergrad with or without experience.
• Excellent comms skills required.
• Salary up to Rs. 30,000 in hand.

Responsibilities

• Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers, addressing their needs and preferences.
• Identify opportunities for upselling/cross-selling relevant products/services based on customer feedback.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.

Skills

Excellent communication skills

Customer service

Education

Any undergraduate or graduate

Tools

CRM software

Job description

Gurgaon-based domestic BPO is hiring for a customer support profile

Any grad or undergrad with or without experience. can apply

Salary up to - Rs. 30000 in hand

6 days a week working

Excellent comms skills required

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers, addressing their needs and preferences.
• Identify opportunities for upselling/cross-selling relevant products/services based on customer feedback.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.