Domestic Customer Care Jobs In Gurugram

Smart Vision Consultancy Services; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

Smart Vision Consultancy Services in Gurugram is hiring for a Domestic Customer Care Executive (Voice Process) in a fast-paced BPO setting. Freshers and experienced candidates can apply for this full-time role, with shifts on a rotational basis and a clear path to growth.

You will handle inbound/outbound calls, resolve queries, and document interactions in the CRM, while maintaining quality standards and customer satisfaction on every call.

Qualifications

• Excellent English communication skills.
• Good English communication skills preferred
• Willingness to work in rotational shifts (voice process)
• Strong listening skills and a customer-first attitude
• Ability to stay calm and resolve issues under pressure
• Basic computer knowledge and typing skills
• Only candidates based in Delhi NCR will be considered

Responsibilities

• Handle inbound and outbound domestic customer calls
• Resolve customer queries, complaints, and service requests professionally and within TAT
• Share accurate information on products and services
• Ensure high customer satisfaction on every call
• Accurately document call details and update CRM/records
• Adhere to process guidelines and quality/compliance standards
• Escalate unresolved issues to the concerned team as needed

Skills

English communication

Inbound/outbound calls

Customer-first attitude

Rotational shifts

CRM literacy

Typing speed

Job description

Job description

Job Title: Domestic Customer Care Executive Voice Process | BPO

Jobs in Gurugram

Location: Gurugram (Delhi NCR candidates only)
Experience: Freshers & experienced candidates can apply
Salary: Up to 3,00,000 CTC per annum
Job Type: Full-Time

About the Role

A reputed Noida and Gurgaon-based BPO is urgently hiring Customer Care Executives for its Domestic Customer Care and Voice Process team. This is a great opportunity for candidates searching for domestic customer care jobs in Gurgaon, domestic BPO jobs in Gurgaon, voice process jobs in Gurgaon, or customer support executive jobs in Delhi NCR, with a well-established, growing organization.

Key Responsibilities

• Handle inbound and outbound domestic customer calls
• Resolve customer queries, complaints, and service requests professionally and within TAT
• Share accurate information on products and services
• Ensure high customer satisfaction on every call
• Accurately document call details and update CRM/records
• Adhere to process guidelines and quality/compliance standards
• Escalate unresolved issues to the concerned team as needed

Candidate Requirements

• Excellent English communication skills.
• Good English communication skills preferred
• Willingness to work in rotational shifts (voice process)
• Strong listening skills and a customer-first attitude
• Ability to stay calm and resolve issues under pressure
• Basic computer knowledge and typing skills
• Only candidates based in Delhi NCR will be considered