Hiring For Customer Care Profile

Smart Vision Consultancy Services; New Delhi; On-site; INR 495,000 - 605,000; Full time

Benefits offered by this job

Incentives

Job summary

Smart Vision Consultancy Services in Delhi is hiring a customer care advisor for a voice process. Only graduates with at least 1 year of similar experience and excellent communication skills should apply; salary up to 5.5 LPA plus incentives. Shift timing is 9.00 am to 12.00 am, any 9 hours shift, and age up to 32 years.

5.5 days a week working. Roles include handling customer queries via phone calls, emails or chats, providing accurate information about products and services, identifying upsell

Qualifications

• Graduate with minimum 1 year of similar experience.
• Excellent communication skills are essential.
• Experience in customer care or voice processes is preferred.

Responsibilities

• Handle customer queries via phone, email, or chat to resolve concerns promptly.
• Provide accurate information about products/services to customers.
• Identify upselling/cross-selling opportunities based on feedback.
• Escalate complex issues to senior team members when needed.
• Maintain records of all interactions using CRM software.

Skills

Excellent communication

Customer service

Education

Graduate

Tools

CRM software

Job description

A Delhi-based company is hiring customer care advisor for a voice process. Only graduates with a minimum of 1 year of similar exp. and with excellent communication skills can apply, salary upto 5.5 LPA + incentives, shift timing - 9.00 am to 12.00 am (any 9 hours shift), no cab, age upto - 32 years, 5.5 days a week working.

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers, addressing their needs and preferences.
• Identify opportunities for upselling/cross-selling relevant products/services based on customer feedback.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.