Domestic Customer Care Day Shift Jobs In Gurgaon

Smart Vision Consultancy Services; Gurugram District; On-site; INR 495,000 - 605,000; Full time

Job summary

Smart Vision Consultancy Services in Gurgaon is hiring for a customer support profile. Any graduate with 1 year of similar experience can apply. Salary up to 5.5 LPA and 5.5 days a week working.

Excellent comms skills required; responsibilities include handling queries via phone, email, or chat, providing product information, upselling opportunities, escalating complex issues, and maintaining CRM records. Priya can be contacted at 9266536764.

Qualifications

• Any graduate with 1 year of similar experience.

Responsibilities

• Handle customer queries via phone, emails, or chats to resolve concerns in a timely and professional manner.
• Provide accurate information about products/services to customers, addressing their needs and preferences.
• Identify opportunities for upselling/cross-selling relevant products/services based on customer feedback.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.

Skills

Communication skills

Customer support

Education

Graduate degree

Tools

CRM software

Job description

Gurgaon-based domestic company is hiring for a customer support profile

Any graduate with 01 year of similar experience can apply

Salary up to - 5.5LPA

5.5 days a week working

Excellent comms skills required

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers, addressing their needs and preferences.
• Identify opportunities for upselling/cross-selling relevant products/services based on customer feedback.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.

Contact Priya - 9266536764