Documentation & Customer Service Executive

Airlift USA Inc; Kolkata District; On-site; INR 180,000 - 300,000; Full time

Job summary

Airlift USA Inc in Kolkata is seeking a meticulous Documentation and Customer Service Executive to ensure regulatory compliance, prepare import/export documents, and manage customer records with precision.

The role involves coordinating with customs agents, shipping lines, and internal teams to resolve queries quickly and maintain accurate shipment records, delivering professional support to clients and stakeholders.

Qualifications

• 0-1 year of experience in documentation or customer service role.
• Strong understanding of compliance regulations related to documents and processes.
• Excellent coordination skills for managing multiple tasks simultaneously.

Responsibilities

• Documentation: Ensure compliance with regulatory requirements by maintaining accurate records and documentation.
• Documentation: Prepare and review documents related to import/export operations.
• Documentation: Strong attention to detail with excellent communication skills.
• Documentation: Manage customer documentation, ensuring accuracy and compliance with regulatory requirements.
• Documentation: Ensure attention to detail in document management, maintaining organized records and files.
• Customer Service: Coordinate with customs agents, shipping lines, and other stakeholders to ensure smooth and timely movement of goods.
• Customer Service: Maintain accurate records of shipments, including tracking and delivery information.
• Customer Service: Coordinate with internal teams to resolve customer queries and issues in a timely manner.
• Customer Service: Provide excellent customer service by handling customer requests, concerns, and feedback professionally.

Skills

Documentation

Regulatory compliance

Import/export operations

Customer service

Coordination

Records management

Shipment tracking

Stakeholders coordination

Job description

Job Summary

Documentation: Ensure compliance with regulatory requirements by maintaining accurate records and documentation. Prepare and review documents related to import/export operations. Strong attention to detail with excellent communication skills. Manage customer documentation, ensuring accuracy and compliance with regulatory requirements. Ensure attention to detail in document management, maintaining organized records and files.

Customer Service: The role of a Customer Service Executive is to coordinate with customs agents, shipping lines, and other stakeholders to ensure smooth and timely movement of goods. Maintain accurate records of shipments, including tracking and delivery information. Coordinate with internal teams to resolve customer queries and issues in a timely manner. Provide excellent customer service by handling customer requests, concerns, and feedback professionally.

Responsibilities

• Documentation: Ensure compliance with regulatory requirements by maintaining accurate records and documentation.
• Documentation: Prepare and review documents related to import/export operations.
• Documentation: Strong attention to detail with excellent communication skills.
• Documentation: Manage customer documentation, ensuring accuracy and compliance with regulatory requirements.
• Documentation: Ensure attention to detail in document management, maintaining organized records and files.
• Customer Service: Coordinate with customs agents, shipping lines, and other stakeholders to ensure smooth and timely movement of goods.
• Customer Service: Maintain accurate records of shipments, including tracking and delivery information.
• Customer Service: Coordinate with internal teams to resolve customer queries and issues in a timely manner.
• Customer Service: Provide excellent customer service by handling customer requests, concerns, and feedback professionally.

Requirements

• 0-1 year of experience in documentation or customer service role.
• Strong understanding of compliance regulations related to documents and processes.
• Excellent coordination skills for managing multiple tasks simultaneously.

Skills

• Documentation
• Regulatory compliance
• Import/export operations
• Customer service
• Coordination
• Records management
• Shipment tracking
• Stakeholders coordination

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.