Doctor Coordinator

Sarvodaya Hospital; Faridabad District; On-site; INR 260,000 - 380,000; Full time

Job summary

Sarvodaya Hospital in Haryana, India, invites applications for a patient care coordination role. The position focuses on scheduling, registration, and efficient communication between patients, doctors, and hospital units to ensure seamless OPD operations.

Responsibilities include managing appointments, handling billing and insurance matters, maintaining records, and upholding privacy and compliance standards in a busy hospital environment.

Qualifications

• Coordinate patient care and scheduling.
• Schedule and manage patient appointments with doctors.
• Guide patients on consultation procedures, reports, and follow-ups.
• Provide pre- and post-consultation instructions.
• Assist doctors and maintain daily calendars for OPD, IPD, surgeries, and meetings.
• Ensure medical records, reports, and investigations are ready before consultations.
• Assist with documentation, consent forms, and patient history collection.
• Handle patient registration, billing, and insurance-related formalities.
• Maintain accurate patient databases and records.
• Ensure proper filing of medical and non-medical reports.
• Serve as liaison between patients, doctors, nursing staff, and hospital departments.
• Answer patient queries by phone, email, or in person.
• Relay critical information promptly to doctors and patients.
• Maintain smooth flow of patients in OPD.
• Coordinate with diagnostic labs, pharmacies, and hospital units.
• Manage emergency appointments and triage urgent cases.
• Maintain patient data privacy and confidentiality at all times.
• Follow hospital protocols, safety guidelines, and medical ethics.
• Assist in audits, quality checks, and compliance requirements.
• Track and report patient feedback to management and update MIS.

Responsibilities

• Coordinate patient care and scheduling.
• Schedule and manage patient appointments with doctors.
• Guide patients on consultation procedures, reports, and follow-ups.
• Provide pre- and post-consultation instructions to patients.
• Assist doctors and maintain daily calendars for OPD, IPD, surgeries, meetings.
• Ensure timely availability of medical records, reports, and investigations before consultation.
• Assist doctors in documentation, consent forms, and patient history collection.
• Handle patient registration, billing, and insurance-related formalities.
• Maintain accurate patient databases and records.
• Ensure proper filing and documentation of medical and non-medical reports.
• Act as a link between patients, doctors, nursing staff, and hospital departments.
• Answer patient queries via phone, email, or in person.
• Relay critical information to doctors and patients promptly.
• Ensure smooth flow of patients in OPD.
• Coordinate with diagnostic labs, pharmacies, and other hospital units for timely service.
• Manage emergency appointments and prioritize cases based on urgency.
• Ensure patient data privacy and maintain confidentiality at all times.
• Follow hospital protocols, safety guidelines, and medical ethics.
• Assist in audits, quality checks, and compliance requirements.
• Track and report patient feedback to management.

Job description

Role & responsibilities

• patient Coordination
• Schedule and manage patient appointments with doctors.
• Guide patients regarding consultation procedures, reports, and follow-ups.
• Provide pre- and post-consultation instructions to patients.
• Doctor Assistance
• Maintain and update the doctors daily calendar (OPD, IPD, surgeries, meetings).
• Ensure timely availability of medical records, reports, and investigations before consultation.
• Assist doctors in documentation, consent forms, and patient history collection.
• Administrative Support
• Handle patient registration, billing, and insurance-related formalities.
• Maintain accurate patient databases and records.
• Ensure proper filing and documentation of medical and non-medical reports.
• Communication & Liaison
• Act as a link between patients, doctors, nursing staff, and hospital departments.
• Answer patient queries via phone, email, or in person.
• Relay critical information to doctors and patients promptly.
• Operational Management
• Ensure smooth flow of patients in OPD .
• Coordinate with diagnostic labs, pharmacies, and other hospital units for timely service.
• Manage emergency appointments and prioritize cases based on urgency.
• Confidentiality & Compliance
• Ensure patient data privacy and maintain confidentiality at all times.
• Follow hospital protocols, safety guidelines, and medical ethics.
• Assist in audits, quality checks, and compliance requirements.
• Reporting & Feedback
• Track and report patient feedback to management.
• Maintain MIS reports on patient visits, doctor schedules, and departmental activities.