Director of Operations

Hyatt Corporation; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Director of Operations to oversee the smooth functioning of hotel divisions in line with Hyatt's brand standards and corporate strategies. The role ensures guest satisfaction and operational excellence at a large property in the Gurugram region.

You will lead across departments, manage budgets, mentor teams and drive process improvements while upholding Hyatt values and service standards.

Qualifications

• University degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Director of Rooms, or Front Office Manager, Food and Beverages, Housekeeping & Culinary in a larger operation.
• Good problem solving, administrative and interpersonal skills.

Responsibilities

• Oversee efficient running of hotel operations in line with Hyatt standards.
• Lead multiple departments to meet guest, employee and owner expectations.
• Drive performance, budgets, team development and process improvements.

Skills

Problem solving

Administrative skills

Interpersonal skills

Education

Hospitality or Tourism degree/diploma

Job description

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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Director of Operations is responsible to ensure the smooth and efficient running of all operational aspects of the Hotel Operations and to ensure that the various all departments are run according to the standards set for the brand in general and the hotel specifically.

Qualifications

Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Director of Rooms, or Front Office Manager , Food and Beverages, Housekeeping & Culinary in larger operation. Good problem solving, administrative and interpersonal skills are a must.

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