Director – Customer Success & Growth

Pidge; Gurugram District; On-site; INR 5,000,000 - 7,500,000; Full time

Job summary

Pidge in Gurugram, India is seeking an experienced Growth Leader to drive revenue growth across enterprise, mid-market and SME segments. You will own growth strategies, identify opportunities, and collaborate with Sales, Operations, Product and Marketing to deliver measurable outcomes.

The role requires 8–10 years in Growth/BD with logistics domain exposure, a track record of revenue expansion and strong leadership.

Qualifications

• 8–10 years of growth, BD, enterprise sales, or revenue management experience.
• Mandatory logistics industry experience, preferably in last-mile, 3PL, supply chain or logistics tech.
• Proven revenue growth and new customer acquisition track record.
• Strong understanding of B2B models, enterprise client management, and negotiations.
• Experience managing key accounts and strategic relationships.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, stakeholder management and leadership abilities.
• Ability to work in a target-driven, high-growth environment.

Responsibilities

• Grow and execute strategies to expand customer base, market presence, and revenue.
• Identify new business opportunities and drive acquisition across segments.
• Own growth targets, revenue performance, and business development initiatives.
• Build and strengthen relationships with enterprise clients and partners.
• Improve customer engagement, retention, and satisfaction.
• Identify upselling and cross-selling opportunities within accounts.
• Analyze industry trends and competitors to identify growth opportunities.
• Collaborate with Sales, Operations, Product, and Marketing for onboarding and service delivery.
• Track metrics like conversion, CAC, retention, and revenue growth.
• Lead and mentor teams to achieve business objectives and deliver results.

Skills

Growth & BD

Logistics experience

Enterprise sales

Key account mgmt

B2B negotiations

Analytical skills

Leadership

Stakeholder mgmt

Job description

• Business Growth: Develop and execute growth strategies to expand Pidge’s customer base, market presence, and revenue.
• Customer Acquisition: Identify new business opportunities and drive acquisition of enterprise, mid-market, and SME customers.
• Revenue Generation: Own growth targets, revenue performance, and business development initiatives.
• Strategic Partnerships: Build and strengthen relationships with enterprise clients, channel partners, and key industry stakeholders.
• Customer Success & Retention: Improve customer engagement, retention, repeat business, and overall customer satisfaction.
• Account Expansion: Identify upselling and cross-selling opportunities within existing accounts to maximize revenue potential.
• Market Intelligence: Analyze industry trends, competitor activities, and customer requirements to identify new growth opportunities.
• Cross-functional Collaboration: Work closely with Sales, Operations, Product, and Marketing teams to ensure seamless customer onboarding and service delivery.
• Performance Management: Track key business metrics, conversion rates, customer acquisition costs, retention, and revenue growth.
• Team Leadership: Lead and mentor teams to achieve business objectives and deliver measurable results.

Required Skills & Qualifications

• 8–10 years of relevant experience in Growth, Business Development, Enterprise Sales, or Revenue Management.
• Mandatory logistics industry experience, preferably in last-mile delivery, 3PL, supply chain, hyperlocal logistics, or logistics technology.
• Proven track record of driving revenue growth and acquiring new customers.
• Strong understanding of B2B business models, enterprise client management, and commercial negotiations.
• Experience managing key accounts and developing strategic business relationships.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, stakeholder management, and leadership abilities.
• Ability to work in a target-driven, high-growth business environment.

Preferred Candidate Profile

• Experience in a logistics technology or tech-enabled logistics company.
• Strong network across enterprise clients, e-commerce, retail, and other logistics-intensive sectors.
• Demonstrated ability to convert business opportunities into sustainable revenue.
• A growth-oriented mindset with a strong focus on customer value and business outcomes.