Digital Adoption Specialist (DAS)

Infobeans; Indore District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

InfoBeans is seeking a Digital Adoption Consultant to partner with global customers in Bangalore, driving end-user adoption and implementing scalable solutions. The role requires 2–6 years in related fields and strong Salesforce proficiency.

You will lead multiple projects, craft adoption strategies, and collaborate across teams to boost product usage. The position offers growth through product certification programs and a dynamic, problem-solving work environment.

Qualifications

• 2 to 6 years of experience in Instructional Design, Technical Writing, Customer Success, Account Management, or Software Development.
• In-depth knowledge of the Salesforce platform, including configuration, implementation, and troubleshooting.
• Bachelor's degree in CS/IT/Business Administration or related field.

Responsibilities

• Work with global customers to identify target audience training needs and derive actionable insights to improve digital adoption.
• Consult, ideate, and propose optimal digital adoption solutions using the Product Ecosystem.
• Manage numerous projects, initiatives, and client engagements concurrently.
• Help develop standards and guidelines to ensure deliverable consistency and compliance across all projects.
• Review, analyze, and optimize solutions to increase digital adoption usage by end-users.
• Collaborate with cross-functional teams to deliver innovative solutions and enhance process efficiency for customers.

Skills

Product Ecosystem

Digital Adoption

Instructional Design

Technical Writing

Customer Success

Account Management

Stakeholder Management

Project Management

Education

Bachelor's degree in Computer Science, Information Technology, Business Administration

Tools

Salesforce Platform

Job description

Role: Digital Adoption Consultant /Specialist

Location: Bangalore

Experience: 2 to 6 years

Key Skills: Product Ecosystem, Digital Adoption, Salesforce Platform, Instructional Design, Technical Writing, Customer Success, Project Management, Stakeholder Management

In this role, you will partner with global customers to evaluate target audience training needs, acquire deep application domain knowledge, and deliver innovative digital adoption solutions using the Product Ecosystem. You will manage multiple projects concurrently, consult on optimal end-user adoption strategies, and collaborate with cross-functional teams to drive process efficiency.

What will your role look like

• Work with global customers to identify target audience training needs and derive actionable insights to improve digital adoption.
• Consult, ideate, and propose optimal digital adoption solutions using the Product Ecosystem.
• Manage numerous projects, initiatives, and client engagements concurrently.
• Help develop standards and guidelines to ensure deliverable consistency and compliance across all projects.
• Review, analyze, and optimize solutions to increase digital adoption usage by end-users.
• Collaborate with cross-functional teams to deliver innovative solutions and enhance process efficiency for customers.

Why you will love this role

• Opportunity to work directly with global customers and multinational stakeholders across diverse business applications.
• Access to specialized Product certification programs to foster continuous learning and professional growth.
• Dynamic and evolving work environment that encourages analytical problem-solving and innovation.

We would like you to bring along

• 2 to 6 years of experience in Instructional Design, Technical Writing, Customer Success, Account Management, or Software Development.
• In-depth knowledge and proficiency in the Salesforce platform, including configuration, implementation, and troubleshooting.
• Strong learning appetite to become a certified expert on Products.
• Excellent communication and interpersonal skills with the ability to build relationships with multinational stakeholders.
• Comfort working in a dynamic environment with an analytical mindset to resolve bottlenecks and complex problems.
• Bachelor s degree in Computer Science, Information Technology, Business Administration, or a related field.

About us

InfoBeans, founded in 2000, is a publicly listed company on the NSE BSE in India, specializing in AI-first software development and implementation for enterprise clients to solve complex business challenges. We strive to deliver value-accretive services over the long term, working as an extension of our clients teams.

We are 1700+ members across our offices in India, the USA, Europe, and the Middle East. We believe that InfoBeans is our team s second home and work hard every day to build a culture that fosters collaboration and excellence. InfoBeans Foundation, our CSR arm, helps underprivileged sections of society become employable through our free one-year training programs.

Creating WOW! is not just a tagline for us; it s our religion!