Digital Adoption Consultant | N19549

Whatfix; Bengaluru; On-site; INR 750,000 - 1,200,000; Full time

Benefits offered by this job

Best-in-class medical insurance coverage

Free lunch & dinner buffet

Doorstep cab drop facility

Education sponsorship

Internal job transfer & global mobility programs

Uncapped incentives and bonus plans

Job summary

Whatfix in Bengaluru is seeking a professional to partner with global customers and enhance user engagement through effective digital adoption strategies. The ideal candidate will have 2–7 years of experience in fields such as Technical Writing or Customer Success and demonstrate a high learning agility to become an expert in Whatfix products.

Offering benefits like top-tier medical insurance, free meals, and global mobility programs, Whatfix values collaboration and innovation within a flexibly structured work environment.

Qualifications

• 2–7 years of experience in relevant fields like Technical Writing or Customer Success.
• Willingness to become a certified expert in Whatfix products.
• Comfortable in a fast-paced SaaS environment.

Responsibilities

• Partner with customers to identify training needs and design adoption strategies.
• Analyze workflows for enhancing user engagement and efficiency.
• Collaborate with teams to deliver digital adoption solutions.

Skills

Building relationships with stakeholders

Understanding enterprise applications

High learning agility

Collaboration

Tools

JavaScript

CSS

HTML

Job description

What You’ll Do

• Partner with global customers to identify target audience training needs, understand their enterprise applications and business processes, and translate insights into actionable digital adoption strategies.
• Analyze customer workflows to derive relevant use cases that enhance user engagement, productivity, and process efficiency.
• Collaborate cross-functionally with Customer Success, Product, Engineering, and Sales teams to design and deliver innovative digital adoption solutions.
• Consult with customers to ideate and recommend optimal adoption strategies leveraging the Whatfix Product Ecosystem.
• Establish and maintain standards, templates, and best practices to ensure consistency and quality across customer deliverables.
• Drive continuous improvement initiatives to enhance adoption outcomes and overall customer experience.

Required Expertise

• Strong ability to build relationships with multinational stakeholders and understand enterprise applications, business processes, and diverse user personas.
• High learning agility with a willingness to become a certified expert in Whatfix products through internal certification programs.
• 2–7 years of experience in one or more of the following domains: Content Creation, Instructional Design, Technical Writing, Customer Success, Account Management, Marketing, Software Development, or Business Analysis.
• Comfort working in a fast-paced, dynamic, and evolving SaaS environment.
• Willingness to travel to client locations as required.

Preferred Skills

• Awareness and sensitivity to diverse cultures and global working practices.
• Experience across industries such as IT/ITES, Healthcare, BFSI, Manufacturing, FMCG, or Oil & Gas.
• Familiarity with enterprise platforms such as ERP, CRM, and CLM systems (e.g., Salesforce, Microsoft Dynamics, SAP, Oracle, iCertis).
• Basic knowledge of JavaScript, CSS, or HTML is an added advantage.

Perks and Benefits (India)

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet
• Doorstep cab drop facility
• Education sponsorship
• Internal job transfer & global mobility programs
• Scope to represent Whatfix at global events
• We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Note

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
• At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
• In any situation that requires additional flexibility, we’re open to considering exceptions on a case‑based basis to ensure you’re supported in managing both work and life seamlessly.