Digital Adoption Consultant | N19549

Whatfix Inc.; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Best-in-class medical insurance coverage

Free lunch & dinner buffet

Doorstep cab drop facility

Education sponsorship

Internal job transfer & global mobility programs

Uncapped incentives and bonus plans

Job summary

Whatfix Inc. in Bengaluru is looking for a professional to enhance customer training and engagement by collaborating with global clients. This role demands strong relationship building, agility in learning the Whatfix product ecosystem, and experience in relevant fields such as content creation or customer success.

With a commitment to a diverse workplace, Whatfix offers benefits like medical insurance, free meals, and education sponsorship. Employees also enjoy flexible working options and opportunities for global exposure.

Qualifications

• 2–7 years of experience in related fields like content creation, instructional design, or customer success.
• Comfortable working in a fast‑paced SaaS environment.
• Willingness to travel to client locations as required.

Responsibilities

• Partner with customers to identify training needs and translate insights into strategies.
• Analyze workflows to enhance user engagement and productivity.
• Collaborate with cross-functional teams to deliver digital adoption solutions.

Skills

Relationship building

Understanding enterprise applications

Learning agility

Technical writing

Customer success

Tools

Salesforce

Microsoft Dynamics

SAP

Oracle

iCertis

Job description

What You’ll Do

• Partner with global customers to identify target audience training needs, understand their enterprise applications and business processes, and translate insights into actionable digital adoption strategies.
• Analyze customer workflows to derive relevant use cases that enhance user engagement, productivity, and process efficiency.
• Collaborate cross‑functionally with Customer Success, Product, Engineering, and Sales teams to design and deliver innovative digital adoption solutions.
• Consult with customers to ideate and recommend optimal adoption strategies leveraging the Whatfix Product Ecosystem.
• Establish and maintain standards, templates, and best practices to ensure consistency and quality across customer deliverables.
• Drive continuous improvement initiatives to enhance adoption outcomes and overall customer experience.

Required Expertise

• Strong ability to build relationships with multinational stakeholders and understand enterprise applications, business processes, and diverse user personas.
• High learning agility with a willingness to become a certified expert in Whatfix products through internal certification programs.
• 2–7 years of experience in one or more of the following domains: Content Creation, Instructional Design, Technical Writing, Customer Success, Account Management, Marketing, Software Development, or Business Analysis.
• Comfort working in a fast‑paced, dynamic, and evolving SaaS environment.
• Willingness to travel to client locations as required.

Preferred Skills

• Awareness and sensitivity to diverse cultures and global working practices.
• Experience across industries such as IT/ITES, Healthcare, BFSI, Manufacturing, FMCG, or Oil & Gas.
• Familiarity with enterprise platforms such as ERP, CRM, and CLM systems (e.g., Salesforce, Microsoft Dynamics, SAP, Oracle, iCertis).
• Basic knowledge of JavaScript, CSS, or HTML is an added advantage.

Perks and Benefits (India)

• Best‑in‑class medical insurance coverage.
• Free lunch & dinner buffet.
• Doorstep cab drop facility.
• Education sponsorship.
• Internal job transfer & global mobility programs.
• Scope to represent Whatfix at global events.
• We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers.

Note

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.
• At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
• In any situation that requires additional flexibility, we’re open to considering exceptions on a case‑by‑case basis to ensure you’re supported in managing both work and life seamlessly.