Digital Adoption Consultant (Client Onboarding) - 19609

Whatfix; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Best-in-class medical insurance

Free lunch & dinner buffet

Doorstep cab drop facility

Education sponsorship

Internal job transfer & global mobility programs

Uncapped incentives and bonus plans

Job summary

Whatfix is hiring a Digital Adoption Specialist based in Bengaluru, India. The role focuses on enhancing customer onboarding journeys and driving product adoption.

Candidates should have over 5 years of customer-facing experience across various domains, excellent communication skills, and an ability to build relationships with multinational stakeholders. The ideal candidate is prepared to work in a dynamic environment with a strong learning appetite for Whatfix products.

Qualifications

• 5+ years of customer-facing experience in various domains.
• Strong learning appetite for Whatfix Products.
• Ability to build relationships with multinational stakeholders.

Responsibilities

• Curate customer onboarding journeys for Whatfix product.
• Identify customer training needs and derive actionable insights.
• Consult and propose optimal digital adoption solutions.
• Develop standards for consistency in deliverables.

Skills

Customer-facing experience

Content Creation

Instructional Design

Technical Writing

Marketing

Tools

JavaScript

CSS

HTML

Salesforce

MS Dynamics

SAP

Oracle

Job description

What You'll Do

Overview: We are seeking a skilled and dynamic Digital Adoption Specialist who will be responsible for curating enhanced customer onboarding journeys and driving the successful adoption of the Whatfix product with our clients. The ideal candidate will combine a deep understanding of this platform with excellent communication skills to ensure effective delivery and support.

• Work with our global customers to identify their target audiences' training needs, acquire an understanding of customer applications and processes, derive actionable insights and use cases to improve digital adoption.
• Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency when onboarding our customers.
• Consult, ideate, and propose optimal digital adoption solutions to our customers using the Whatfix Product Ecosystem. Create content using the Whatfix Studio Editor to suit the customer’s use cases.
• Help develop standards and guidelines to ensure consistency in deliverables across projects.

Required Expertise

• Ability to build relationships with multinational stakeholders, and understand the purpose and requirements of various customer business/enterprise applications, processes, and user personas.
• Have a strong learning appetite to become an expert on Whatfix Products through our Certification Programs.
• 5+ years of customer-facing experience in any of the following domains – Content Creation, Instructional Design, Technical Writing, Customer Success, Account Management, Marketing, Software Development, Business Analysis.
• Comfortable working in a dynamic and evolving environment.
• Ability to travel to client locations as required.

Preferred Skills

• Awareness of diverse cultures and practices across geographies.
• Worked in any of the following industries – IT/ITES, Healthcare, BFSI, Manufacturing, FMCG, Oil and Gas, among others.
• Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc. would be an added advantage.
• Knowledge of JavaScript, CSS, HTML will be an advantage.

Perks & Benefits (India)

• Best-in-class medical insurance coverage.
• Free lunch & dinner buffet.
• Doorstep cab drop facility.
• Education sponsorship.
• Internal job transfer & global mobility programs.
• Scope to represent Whatfix at global events.
• We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers.

Note

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values – Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it.
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.
• At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
• In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.