Digital Adoption Specialist

InfoBeans; Bangalore Rural; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

InfoBeans in Bangalore (HSR Layout) is seeking a Digital Adoption Specialist to design and implement in-app onboarding content and guidance.

You will collaborate with multinational stakeholders and use platforms like Whatfix to drive adoption, helping users navigate enterprise applications and master workflows.

Qualifications

• 2.5+ years of experience across Instructional Design, Content Creation, Technical Writing, Customer Success, or Software Development.
• Familiarity with DAP tools (Whatfix experience is a strong plus!).
• Strong analytical mindset and problem-solving skills.

Responsibilities

• Design and build interactive in-app content including Flows, Tasklists, Beacons, Tooltips, and Self-Help modules.
• Collaborate with multinational stakeholders to understand business workflows, enterprise software, and user personas.
• Drive digital adoption and help end-users seamlessly onboard and navigate complex applications.

Skills

Whatfix experience

Analytical mindset

Problem-solving

Instructional Design

Content Creation

Technical Writing

Customer Success

Software Development

Job description

We are looking for a Digital Adoption Specialist to join our team at InfoBeans in Bangalore (HSR Layout)!

If you have a knack for creating engaging user onboarding flows, in-app guidance, and interactive content using platforms like Whatfix, we’d love to connect.

• Role: Digital Adoption Specialist
• Experience: 2.5 – 5 years
• Location: Bangalore (HSR Layout) – Work from Office
• Shift: US Shift (5:00 PM – 2:00 AM IST)

What You'll Do

• Design and build interactive in-app content including Flows, Tasklists, Beacons, Tooltips, and Self-Help modules.
• Collaborate with multinational stakeholders to understand business workflows, enterprise software, and user personas.
• Drive digital adoption and help end-users seamlessly onboard and navigate complex applications.

What We’re Looking For

• 2.5+ years of experience across Instructional Design, Content Creation, Technical Writing, Customer Success, or Software Development.
• Familiarity with DAP tools (Whatfix experience is a strong plus!).
• Strong analytical mindset and problem-solving skills.

Why Join InfoBeans?

Recognized as a Great Place to Work, InfoBeans is a publicly listed digital transformation company driven by a culture of "Creating WOW!". We offer a dynamic work environment with continuous learning and career growth.