Digital Adoption Specialist

InfoBeans Inc.; Karnataka; On-site; INR 900,000 - 1,400,000; Full time

Benefits offered by this job

Great Place to Work

Job summary

InfoBeans in Bangalore (HSR Layout) is seeking a Digital Adoption Specialist to design and deliver in-app onboarding content and interactive guidance for enterprise apps. You will work with global stakeholders to map workflows and user personas, driving adoption and smooth onboarding.

The role requires 2.5+ years in related fields, familiarity with DAP tools (Whatfix is a strong plus), and a solid grasp of HTML/CSS/JavaScript. Office-based with US shift timings (evening IST).

Qualifications

• 2.5+ years of experience in instructional design, content creation, technical writing, customer success, or software development.
• Familiarity with DAP tools, with Whatfix experience considered a strong plus.
• Strong analytical mindset and problem-solving skills.
• Basic understanding of ERP/CRM enterprise apps and web technologies.

Responsibilities

• Design and build interactive in-app content like Flows, Tasklists, Beacons, Tooltips, and Self-Help modules.
• Collaborate with multinational stakeholders to understand business workflows, enterprise software, and user personas.
• Drive digital adoption and help end-users onboard and navigate complex applications.

Skills

Whatfix experience

Instructional Design

Content Creation

Technical Writing

Customer Success

HTML/CSS/JS basics

Tools

HTML

CSS

JavaScript

Job description

Job Description

We are looking for a Digital Adoption Specialist to join our team at InfoBeans in Bangalore (HSR Layout) ! If you have a knack for creating engaging user onboarding flows, in-app guidance, and interactive content using platforms like Whatfix , we'd love to connect.

Key Details

Role: Digital Adoption Specialist Experience: 2.5 - 5 years Location: Bangalore (HSR Layout) - Work from Office Shift: US Shift (5:00 PM - 2:00 AM IST)

What You'll Do

Design and build interactive in-app content including Flows, Tasklists, Beacons, Tooltips, and Self-Help modules. Collaborate with multinational stakeholders to understand business workflows, enterprise software, and user personas. Drive digital adoption and help end-users seamlessly onboard and navigate complex applications.

What We’re Looking For

2.5+ years of experience across Instructional Design, Content Creation, Technical Writing, Customer Success, or Software Development. Familiarity with DAP tools (Whatfix experience is a strong plus!). Strong analytical mindset and problem-solving skills. Basic understanding of enterprise applications (ERP, CRM) and web technologies (HTML, CSS, JavaScript) is preferred.

Why Join InfoBeans?

Recognized as a Great Place to Work , InfoBeans is a publicly listed digital transformation company driven by a culture of "Creating WOW!". We offer a dynamic work environment with continuous learning and career growth.