DialogFlow Developer

enGen Global; Chennai District; Hybrid; INR 350,000 - 550,000; Full time

Job summary

enGen Global is seeking a Senior Developer - DialogFlow (ES/CX) and/or Voiceflow for Chennai/Hyderabad. You will design, test, and deploy advanced conversational agents, optimize NLU, and integrate with internal systems.

Lead initiatives to improve conversation quality, author robust test strategies, and mentor junior developers. The role requires 10+ years in software development with at least 6 years in conversational AI, strong coding skills in Python/Node.js/Java, and experience with APIs,

Qualifications

• Bachelor's degree in CS, SE, AI or related field.
• 10+ years in software development with at least 6 years in conversational AI.
• Hands-on with DialogFlow ES/CX or Voiceflow.
• Proficient in Python/Node.js/Java for webhook and backend work.
• Experience designing APIs and working with JSON.
• Strong NLU/NLG and dialog management understanding.
• Git proficiency.
• Excellent problem solving and communication.

Responsibilities

• Design, develop, test, and deploy advanced conversational AI agents using DialogFlow (ES/CX) and/or Voiceflow.
• Lead improvements in chat conversations across multiple portals.
• Optimize NLU, intents, entities, and dialog management for accuracy and user satisfaction.
• Implement advanced dialog flows, contextual understanding, and personalized responses.
• Integrate AI solutions with APIs, databases, CRM systems, and other platforms.
• Develop webhook integrations for dynamic content and business logic.
• Collaborate with backend teams, data scientists, and product managers to define integration requirements.

Skills

Conversational AI development

Programming languages

Communication skills

Analytical thinking

Mentorship

Python

Node.js

Java

Education

Bachelor's degree in Computer Science, Software Engineering, AI, or related field

Tools

DialogFlow ES/CX

Voiceflow

Git

RESTful APIs

JSON

Job description

enGen Global is looking for a Senior Developer - DialogFlow (ES/CX) and/or Voiceflow for Chennai/Hyderabad locations.

Key Responsibilities:

• Design, develop, test, and deploy advanced conversational AI agents using Google DialogFlow (ES/CX) and/or Voiceflow.
• Lead efforts to identify, analyze, and rectify gaps and inefficiencies in existing chat conversations across Highmark's various member and provider portals.
• Optimize NLU models, intent recognition, entity extraction, and dialog management to improve accuracy and user satisfaction.
• Implement advanced dialog flows, contextual understanding, and personalized responses.
• Integrate conversational AI solutions with internal and external APIs, databases, CRM systems, and other Highmark platforms.
• Design and implement webhook integrations for dynamic content retrieval and business logic execution.
• Work closely with backend developers, data scientists, and product managers to define integration requirements and ensure robust, scalable solutions.
• Conduct thorough analysis of chat transcripts, user feedback, and conversational analytics to pinpoint areas for improvement (e.g., frequently asked unhandled questions, dead ends, poor resolution rates).
• Propose and implement strategies to enhance conversation flows, add new intents, refine responses, and improve overall bot efficacy.
• Develop and maintain comprehensive testing strategies, including unit, integration, and user acceptance testing for conversational flows.
• Collaborate with UX/UI designers, content strategists, and business stakeholders to translate business requirements into effective conversational designs.
• Provide technical leadership and mentorship to junior developers on conversational AI best practices, tools, and methodologies.
• Participate in code reviews, architectural discussions, and agile sprint planning sessions.
• Create and maintain detailed documentation for conversational AI designs, development processes, and operational procedures.
• Stay abreast of the latest advancements in conversational AI, NLU, and related technologies, recommending new tools and approaches as appropriate.

Required Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, Artificial Intelligence, or a related technical field.
• 10+ years of experience in software development, with at least 6 years focused specifically on conversational AI development.
• Proven hands‑on experience with either Google DialogFlow ES and/or CX (preferred) or Voiceflow.
• Strong proficiency in at least one modern programming language (e.g., Python, Node.js, Java) for webhook development and backend integrations.
• Experience with API design and integration (RESTful APIs, JSON).
• Solid understanding of Natural Language Understanding (NLU), Natural Language Generation (NLG), and dialog management principles.
• Experience with version control systems (e.g., Git).
• Demonstrated ability to analyze conversational data to identify trends, pain points, and areas for improvement.
• Excellent problem‑solving skills and attention to detail.
• Strong communication skills, both written and verbal, with the ability to articulate technical concepts to non‑technical stakeholders.

enGen Global’s wide-ranging solutions encompass IT Health Plan and IT Health Consumer Solutions, Application and Platform Management, Enterprise Solutions and Transformations, Development, Testing, Diversified Business Solutions, and Business Process Services. Operating within India's thriving landscape of emerging GCCs, enGen Global boasts a robust partner ecosystem, incorporating best‑in‑class engineering processes, tools, solution accelerators, talent, research, and co‑innovation capabilities.

We believe our people are our greatest asset. The diverse perspectives that our talent bring to our global workforce are foundational to our success. enGen Global is proud to be an equal opportunity employer, committed to fostering a culture of integrity, diversity, and inclusion. We do not discriminate based on any protected characteristic.