Conversational Developer

DAZN; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading technology company is looking for a Conversational Developer in Hyderabad to design and deliver intelligent bots across various platforms. In this role, you'll implement solutions powered by Generative AI and collaborate with cross-functional teams. Ideal candidates should have expertise in conversational AI platforms, scripting skills, and a strong understanding of NLP techniques. This is a full-time position focused on driving innovation in automation for customer service.

Qualifications

• Expertise in Yellow.ai, Rasa, Dialogflow CX/ES, Cognigy, Kore.ai, or Microsoft Bot Framework.
• Experience building dynamic bot flows, NLP tuning, and multi-language support.
• Ability to integrate bots across web and messaging platforms.

Responsibilities

• Design and deliver intelligent bots for web, WhatsApp, Facebook, and voice.
• Implement conversational solutions powered by Generative AI and Agentic AI systems.
• Collaborate with Product, Engineering, and Customer Service teams.

Skills

Conversational AI Platforms

Custom Flow Design

Channel Integrations

Scripting Skills

NLP Expertise

Generative AI (LLM)

Voice Bot Development

API & Backend Experience

Zendesk Experience

Analytical & Problem-Solving Mindset

Collaboration & Communication Skills

Adaptability

Job description

Conversational Developer

Department: 73-436 - Customer Services - CoE

Employment Type: Permanent - Full Time

Location: India - Hyderabad

Reporting To: Amit Juyal

As our new Conversational Developer you'll have the opportunity to:

• Build Impactful Conversational Experiences: Design and deliver intelligent bots for both chat and voice channels, creating seamless customer journeys across web, WhatsApp, Facebook, and voice platforms.
• Work with Cutting-Edge AI Technologies: Implement conversational solutions powered by Generative AI (LLMs) and Agentic AI systems, enabling next‑gen automation and personalization.
• Design End-to-End Architectures: Take ownership of the full solution — from ideation, wireframing, and flow design to API integration and production deployment.
• Collaborate with Cross-Functional Teams: Work closely with Product, Engineering, and Customer Service teams to align conversational solutions with business goals and deliver measurable impact.
• Influence the Future of Automation: Drive innovation, propose enhancements, and shape best practices to scale conversational AI across the organization.

You'll be set up for success if you have:

• Conversational AI Platforms: Expertise in Yellow.ai, Rasa, Dialogflow CX/ES, Cognigy, Kore.ai, or Microsoft Bot Framework.
• Custom Flow Design: Experience building dynamic bot flows, NLP tuning, fallback handling, and multi‑language support.
• Channel Integrations: Ability to integrate bots across Web, WhatsApp, Facebook Messenger, and Voice (Dialogflow, Amazon Lex).
• Scripting Skills: Proficiency in JavaScript, Node.js, or Python for creating custom logic and dynamic responses.
• NLP Expertise: Strong understanding of intent/entity recognition, NER, slot‑filling, dialogue state management, and conversation memory.
• Generative AI (LLM): Hands‑on experience with OpenAI GPT, Claude, Cohere, and prompt engineering (zero‑shot, few‑shot). Experience with Agentic AI systems is a strong plus.
• Voice Bot Development: Knowledge of STT/TTS integration and designing voice‑optimized dialogues.
• API & Backend Experience: Strong understanding of RESTful APIs, webhooks, and event‑driven architecture.
• Zendesk Experience: Familiarity with Zendesk Support, ZIS, or Ticketing API for bot‑to‑agent handoff and ticket automation (preferred).
• Analytical & Problem‑Solving Mindset: Ability to use analytics to monitor bot performance, reduce fallback rates, and iteratively improve solutions.
• Collaboration & Communication Skills: Comfortable working with diverse teams and simplifying complex solutions for both technical and non‑technical stakeholders.
• Adaptability: Thrives in a fast‑paced, evolving environment, and proactively contributes to improving products and processes.