Google DialogFlow Engineer

Miratech; Maharashtra; Remote; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Remote work

Health insurance

Language courses

Relocation program

Growth opportunities

Global client projects

Multicultural environment

Social sustainability values

Job summary

Miratech is seeking a Google DialogFlow Engineer (Python) to join the Bot Development team and help build next-generation conversational AI solutions across cloud platforms. You will design, develop, and enhance intelligent chatbots and voice bots using Google Cloud Platform technologies, with a strong focus on Dialogflow CX and its LLM-powered Playbooks capabilities.

In this role, you will contribute to delivering scalable, high-performance conversational experiences through backend

Qualifications

• 4+ years of hands-on experience with the Google Cloud Contact Center AI Bot framework.
• Strong Python backend development and API integration experience.
• Proficient in NLP, NLU, ML, and Conversational AI.
• Experience with the Dialogflow CX playbooks and traditional features.
• Good understanding of Google Cloud SaaS.
• Troubleshooting in distributed environments.
• Familiarity with SQL and relational databases.
• Experience integrating web services into applications.
• Bachelor’s degree in a technology-related field or equivalent experience.

Responsibilities

• Design, develop, and deploy chatbots and voice bots using Dialogflow CX and other platforms.
• Craft clean, efficient, and maintainable code.
• Develop custom components to optimize chatbot performance.
• Collaborate with developers, designers, and stakeholders to meet requirements.
• Leverage NLP, ML, TTS, STT, and SSML to enhance chatbot responses.
• Integrate chatbot systems with backend systems and APIs.
• Investigate and resolve complex issues by analyzing logs and debugging code.
• Stay updated with latest trends in chatbot development.

Skills

Python

Dialogflow CX

Google Cloud Platform

NLP/ML

APIs integration

LLM Playbooks

SQL

Education

Bachelor’s degree in a technology-related field

Tools

Dialogflow CX

Google Cloud Contact Center AI

Job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

Miratech is looking for a Google DialogFlow Engineer (Python) to join the Bot Development team and help build next-generation conversational AI solutions across cloud platforms. In this role, you will design, develop, and enhance intelligent chatbots and voice bots using Google Cloud Platform technologies, with a strong focus on Dialogflow CX and its LLM-powered Playbooks capabilities. You will contribute to delivering scalable, high-performance conversational experiences through advanced AI capabilities, backend integrations, and modern cloud-native architectures.

Responsibilities

• Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, Dialogflow CX
• Craft clean, efficient, and maintainable code adhering to industry best practices and standards.
• Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem.
• Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations.
• Leverage natural language processing (NLP), LLM and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to user inputs.
• Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions.
• Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement.
• Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development.

Qualifications

• 4+ years of hands-on experience with the Google Cloud Contact Center AI Bot framework.
• Strong hands-on experience with Python for backend development, API integrations, and chatbot orchestration
• Proficient in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI.
• Extensive experience with the new LLM (playbook) feature in Dialogflow CX, as well as traditional Dialogflow CX functionalities.
• Solid understanding of Google as a Software-as-a-Service platform.
• Proven troubleshooting and analytical skills in complex, distributed environments.
• Familiarity with SQL and experience working with relational databases.
• Experience integrating web services into applications.
• Bachelor’s degree in a technology-related field or equivalent experience.

Nice to have

• Familiarity with automated testing practices.

We Offer

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

All your information will be kept confidential according to EEO guidelines.