Voice Architect

Persistent Systems; Pune District; Hybrid; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Quarterly growth opportunities

Company-sponsored higher education and certifications

Employee engagement initiatives

Insurance coverage including Mediclaim hospitalization

Job summary

Persistent Systems in Maharashtra is seeking a Conversational AI / Voice Architect (GCP CCAI) to design and build intelligent customer engagement solutions using Google Cloud. The role includes developing AI-driven voice and chatbots integrated with various systems.

The ideal candidate should have 8–12 years of experience in relevant technologies, expertise in Dialogflow and cloud solutions, and a strong background in NLP. Competitive salary and a culture focused on talent development are part of the offer.

Qualifications

• 8–12 years of experience in relevant technologies.
• Ability to troubleshoot production issues and collaborate with stakeholders.

Responsibilities

• Design, develop, and deploy conversational applications using Dialogflow CX & ES.
• Implement solutions on Google Contact Center AI (CCAI).
• Integrate bots with IVR systems and contact center platforms.
• Monitor and analyze bot performance using BigQuery and analytics tools.

Skills

Google Cloud Platform (GCP)

Dialogflow CX & ES

Conversational AI, NLP, and NLU

Python

REST APIs

IVR / Telephony / SIP / VoIP integrations

BigQuery

Looker

Education

Bachelor’s/master’s degree in computer science, IT, or related field

Tools

Cloud Functions

Cloud Run

Job description

We are looking for a Conversational AI / Voice Architect (GCP CCAI) to design and build intelligent customer engagement solutions using Google Cloud. The role involves developing AI-powered voice and chatbots integrated with contact center platforms, telephony systems, and enterprise applications.

• Experience: 8–12 Years
• Job Type: Full Time Employment

What You’ll Do:

• Design, develop, and deploy conversational applications using Dialogflow CX & ES
• Implement solutions on Google Contact Center AI (CCAI), Agent Assist, and CCAI Insights
• Integrate bots with IVR systems, SIP/VoIP, and contact center platforms (Genesys, Avaya, etc.)
• Build backend integrations using APIs, Webhooks, Cloud Functions, and Cloud Run
• Design conversation flows, IVR journeys, and VUI experiences
• Optimize intent recognition, entity extraction, and conversation performance
• Monitor and analyze bot performance using BigQuery, Looker, and analytics tools

Expertise You’ll Bring:

• Hands‑on experience with Google Cloud Platform (GCP)
• Strong expertise in:
  • Dialogflow CX & ES
  • CCAI Platform (Agent Assist, CCAI Insights)
  • Experience with IVR / Telephony / SIP / VoIP integrations
• Strong understanding of Conversational AI, NLP, and NLU concepts
• Experience in Python, REST APIs, Webhooks
• Hands‑on with Cloud Functions / Cloud Run
• Knowledge of conversation design, IVR design, and VUI best practices
• Experience with BigQuery, Looker, and monitoring tools
• Ability to troubleshoot production issues and collaborate with stakeholders
• Bachelor’s/master’s degree in computer science, IT, or related field
• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting‑edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values‑Driven, People‑Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility‑friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent - persistent.com/careers

Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.