Consultant - Dialogflow CX Developer

enGen Global; Hyderabad; On-site; INR 1,600,000 - 2,400,000; Full time

Job summary

enGen Global, based in Chennai/Hyderabad, is seeking a talented Dialogflow CX Developer to design, develop, test, and deploy solutions on Google Dialogflow CX. The role focuses on building engaging user experiences and robust conversational flows.

The ideal candidate has 6–9 years of software development experience, with 2+ years in Dialogflow CX, API integrations, and Google Cloud. You will collaborate with product managers, designers, and engineers to deliver high-quality solutions.

Qualifications

• Bachelor's degree in computer science or related field.
• 6 to 9 years of software development experience.
• 2+ years of developing and deploying Dialogflow CX solutions.
• Experience with API integration (REST, SOAP).
• Experience with Google Cloud Platform.
• Familiarity with version control systems (Git).
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Develop and implement complex conversational flows using Dialogflow CX.
• Write clean, well-documented, and testable code.
• Implement and maintain robust error handling and logging.
• Monitor agent performance and identify improvements.
• Collaborate with product managers, designers, and engineers.
• Contribute to best practices and coding standards.
• Participate in code reviews and knowledge sharing.
• Troubleshoot and resolve Dialogflow CX performance issues.
• Help establish testing, deployment, and monitoring practices for chat platforms.

Skills

API integration

Git

Problem-solving

Communication

Team collaboration

Independent work

Education

Bachelor's degree in computer science or related field

Tools

Dialogflow CX

Google Cloud Platform

REST/SOAP APIs

Jest

Kotlin/Swift

Job description

We are seeking a talented and passionate Dialogflow CX Developer to join our innovative enGen team based in Chennai / Hyderabad. This role will be responsible for designing, developing, testing, and deploying solutions using Google's Dialogflow CX platform. The ideal candidate will possess strong development skills and a desire to build engaging and effective user experiences.

Responsibilities

• Develop and implement complex conversational flows, including intents, entities, and fulfillment logic using cloud functions, webhooks, or other appropriate technologies.
• Write clean, well-documented, and testable code.
• Implement and maintain robust error handling and logging mechanisms.
• Monitor and analyze agent performance, identifying areas for improvement and optimization.
• Collaborate with product managers, designers, and other engineers to deliver high-quality solutions.
• Contribute to the development of best practices and coding standards for the team.
• Participate in code reviews and knowledge sharing activities.
• Troubleshoot and resolve issues related to Dialogflow CX agent performance.
• Work with the team to establish best practices for testing, deployment, and monitoring of chat platform applications.

Required Skills/Experience

• Bachelor’s degree in computer science, a related field, or equivalent experience.
• 6 to 9 years of overall software development experience.
• Proven experience (2+ years) in developing and deploying chat solutions using Dialogflow CX.
• Experience with API integration (REST, SOAP).
• Experience with Google Cloud Platform.
• Familiarity with version control systems (e.g., Git).
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.

Preferred Skills/Experience

• Google Cloud Certified Professional Cloud Architect or Google Cloud Certified Professional Cloud Developer certifications.
• Experience with Swift and/or Kotlin
• Experience with Jest (for unit tests) and testing frameworks and methodologies.
• Experience with database technologies (e.g., SQL, NoSQL).
• enGen Global is at the forefront of healthcare's global capability centers (GCC) in India, dedicated to creating powerful and innovative solutions that have a transformative impact on lives. We are a team of passionate technologists, strategists, and healthcare experts united by a singular mission: to build the future of health.
• Our cutting-edge solutions empower healthcare partners to manage their operations through comprehensive, proven platforms, enabling them to focus on their core strengths - delivering positive experiences to healthcare consumers and ensuring excellence in service and care.
• Our wide-ranging solutions encompass IT Health Plan and IT Health Consumer Solutions, Application and Platform Management, Enterprise Solutions and Transformations, Development, Testing, Diversified Business Solutions, and Business Process Services. Operating within India's thriving landscape of emerging GCCs, enGen Global boasts a robust partner ecosystem, incorporating best-in-class engineering processes, tools, solution accelerators, and talent, research, and co-innovation capabilities.
• We foster a culture of innovation, collaboration, and continuous learning, where every team member is encouraged to think creatively, challenge norms, and contribute their unique talents. If you are driven by a desire to make a significant impact, thrive in a fast-paced environment, and are eager to shape the future of healthcare, enGen Global offers an unparalleled opportunity to grow your career and contribute to a healthier world.