DGM AFTER SALES Service (Mechanical)

Hyt Engineering Company; Pune District; On-site; INR 4,500,000 - 6,500,000; Full time

Job summary

Hyt Engineering Company invites an experienced DGM/GM After Sales Service (Mechanical) to lead and manage after-sales service operations across India, focusing on railways and metros.

You will oversee installation, commissioning, preventive maintenance, breakdown services, AMC, warranty, spare parts planning, customer management, and drive service revenue with strong leadership. Willingness to travel across India is required.

Qualifications

• B.E./B.Tech. in Mechanical Engineering.
• 15–20 years of relevant experience in heavy machinery, industrial equipment, manufacturing or mechanical equipment service.
• Should be technically competent to understand CNC machine problems and resolve them.
• Strong experience in After Sales Service, AMC, breakdown maintenance, spare parts and customer management.
• Excellent leadership, communication, coordination and problem‑solving skills.
• Strong commercial and customer-service orientation.
• Willingness to travel across India whenever required.

Responsibilities

• Lead complete after-sales service operations including installation, commissioning, preventive maintenance and breakdown services.
• Manage AMC business, warranty services and paid service.
• Handle critical customer complaints, technical escalations and service issues.
• Manage spare parts planning, forecasting, availability and inventory control.
• Ensure timely service response and resolution of customer complaints.
• Develop strong relationships with key customers and industrial clients.
• Monitor service revenue, profitability, budgets and KPIs.
• Coordinate with project teams, customers, consultants, vendors and other stakeholders.
• Visit customer/project sites across India as required.
• Prepare service MIS and performance reports for management.

Education

BE/B.Tech. in Mechanical Engineering

Job description

We are looking for an experienced DGM/GM After Sales Service (Mechanical) to lead and manage after-sales service operations for machinery supplied across India mainly Railways and Metros.

Key Responsibilities

• Lead complete after-sales service operations including installation, commissioning, preventive maintenance and breakdown services.
• Manage AMC business, warranty services and paid service.
• Handle critical customer complaints, technical escalations and service issues.
• Manage spare parts planning, forecasting, availability and inventory control.
• Ensure timely service response and resolution of customer complaints.
• Develop strong relationships with key customers and industrial clients.
• Monitor service revenue, profitability, budgets and key performance indicators.
• Coordinate with project teams, customers, consultants, vendors and other stakeholders.
• Visit customer/project sites across India as required.
• Prepare service MIS and performance reports for management.

Candidate Profile

• B.E./B.Tech. in Mechanical Engineering.
• 15–20 years of relevant experience in heavy machinery, industrial equipment, manufacturing or mechanical equipment service.
• Should be technically competent to understand the CNC machine problems and get resolve.
• Strong experience in After Sales Service, AMC, breakdown maintenance, spare parts and customer management.
• Excellent leadership, communication, coordination and problem-solving skills.
• Strong commercial and customer-service orientation.
• Willingness to travel across India whenever required.

Working: 6 Days | 9:30 AM – 6:30 PM