Hiring: Director – Service (Machinery Manufacturing)

M.M.Enterprises (Recruitment Agency in India); India; On-site; INR 4,500,000 - 5,500,000; Full time

Job summary

M.M.Enterprises (Recruitment Agency in India) is seeking a dynamic Director – Service for a leading machinery manufacturing company. This role involves leading the end-to-end after-sales service operations, driving service strategy, and ensuring customer satisfaction across India.

The ideal candidate should have 12–18 years of experience in the machinery or industrial equipment sector, along with strong leadership skills and a proven track record in service revenue growth. This position offers a competitive salary package up to ₹50 LPA.

Qualifications

• 12–18 years of experience in machinery/industrial equipment/manufacturing.
• Strong leadership in after-sales/service operations.
• Proven track record in service revenue growth & customer management.

Responsibilities

• Lead nationwide service operations & field service teams.
• Develop and execute after-sales service strategy.
• Ensure high customer satisfaction & SLA adherence.

Skills

Leadership in after-sales/service operations

Stakeholder management

Strategic thinking

Job description

Job Title

Director – Service (Machinery Manufacturing)

Location

NCR (Delhi / Gurgaon / Noida)

CTC

Up to ₹50 LPA

About the Role

We are looking for a dynamic Director – Service to lead end-to-end after-sales service operations for a leading machinery manufacturing company. This role will drive service strategy, customer satisfaction and operational excellence across India.

Key Responsibilities

• Lead nationwide service operations & amp; field service teams
• Develop and execute after-sales service strategy
• Ensure high customer satisfaction & amp; SLA adherence
• Manage service P & L, budgeting, and cost optimization
• Drive spare parts business and service revenue growth
• Implement process improvements, digital tools & amp; automation
• Build and mentor high-performing service teams

Requirements

• 12–18 years of experience in machinery / industrial equipment / manufacturing
• Strong leadership in after-sales/service operations
• Experience managing large field service networks
• Proven track record in service revenue growth & amp; customer management
• Excellent stakeholder management & strategic thinking