Sales and Service Manager - Urgent Hiring

Rommelag Engineering; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Rommelag Engineering is seeking a highly driven Sales Service Manager to lead aftermarket sales and customer development. You will apply deep technical knowledge of industrial machinery, mould systems, spare parts, and upgrades to identify opportunities and present value-driven solutions.

The role requires close collaboration with service, engineering, and manufacturing teams to drive long-term service growth and restore customer satisfaction through proactive technical support and high-quality

Qualifications

• Bachelor’s degree in a technical field with strong product knowledge.
• Experience in technical sales for industrial machinery or capital equipment is required.
• Exposure to aftermarket service, spares, and upgrades is preferred.

Responsibilities

• Lead aftermarket sales and customer development to grow service contracts and spare parts.
• Analyze machine performance issues and propose engineering solutions with commercial value.
• Coordinate with service, engineering and manufacturing teams for project execution.
• Build long-term customer relationships and represent the company at events.

Skills

Technical sales

Negotiation

Problem solving

Commercial acumen

Project coordination

Customer focus

Independent work

Education

Bachelor's in Mechanical Engineering

Sales/business development exposure

Job description

Job Summary

We are looking for a highly driven and technically strong Sales Service Manager to lead our aftermarket sales and customer development initiatives.

The ideal candidate should have deep technical understanding of industrial machinery, mould systems, spare parts, machine upgrades, and process improvements combined with strong commercial and relationship-building skills.

This is not a conventional sales role. The candidate must be capable of understanding machine performance issues, identifying technical improvement opportunities, proposing engineering solutions, and convincingly presenting the value of modifications, retrofits, spare parts, mould overhauls, and new projects to customers.

The role requires close interaction with customers, service teams, engineering departments, and manufacturing plants to drive long-term service business growth.

Key Responsibilities

1. Technical Sales & Business Development

• Drive sales growth for spare parts, machine retrofits, upgrades, mould overhauling projects, new mould sales, and service contracts.
• Identify customer pain points related to machine performance, downtime, maintenance, and production efficiency.
• Recommend suitable technical solutions and convince customers on the technical and commercial benefits.
• Develop long-term aftermarket and service business within the assigned territory.

2. Technical Expertise & Customer Support

• Strong understanding of BFS machines (preferably), mould systems, mechanical assemblies, pneumatics, hydraulics, and machine wear parts.
• Ability to understand machine problems, analyze failures, and propose technical improvements.
• Read and interpret technical drawings, layouts, spare part catalogs, and service reports.
• Conduct technical discussions confidently with production, maintenance, engineering, and purchase teams.

3. Customer Relationship & Aftermarket Growth

• Build strong long-term customer relationships through proactive technical support and regular visits.
• Increase recurring business through spare parts sales, annual maintenance support, machine refurbishment, and upgrade opportunities.
• Support resolution of complaints, technical issues, and overdue matters professionally and efficiently.

4. Internal Coordination & Industry Representation

• Work closely with service, engineering, finance, manufacturing, and sales support teams for smooth project execution.
• Support and coordinate with sales/service agents where applicable.
• Represent the company professionally at customer meetings, trade fairs, seminars, and technical events.

Desired Candidate Profile

Education

• Degree in Mechanical Engineering, Industrial Engineering, Mechatronics, or related technical field.
• Additional sales or business development exposure is an advantage.

Experience

• 12+ years of experience in technical sales, service sales, or aftermarket business for industrial machinery/capital equipment.
• Strong experience in machine upgrades, spare parts business, service project handling, and technical customer discussions.
• Experience in BFS (Blow-Fill-Seal), packaging machinery, pharmaceutical machinery, or related industries is highly preferred.

Required Skills

• Strong technical sales capability
• Excellent communication and negotiation skills
• Ability to understand customer technical problems and propose solutions
• Strong commercial understanding
• Project coordination and follow-up skills
• Customer-focused mindset
• Ability to work independently and drive business growth

Languages

• Excellent English and Hindi communication skills

Travel Requirement

• Willingness to travel extensively within assigned territory for customer visits, project discussions, and service support.

What We Are Looking For

We are specifically looking for a technically strong sales professional who can:

• Understand machines in depth
• Identify technical improvement opportunities
• Build customer trust through technical knowledge
• Drive aftermarket and service business growth
• Convert technical discussions into profitable business opportunities

This role is ideal for candidates who enjoy both engineering discussions and business development.