India Service Sales Manager

SKF India; Pune District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

SKF India in Pune, Gurugram and Bangalore seeks a Service Sales Manager to lead a high-performing team focused on service orders, profitability, and customer lifecycle management. You will drive growth in reliability services, predictive maintenance, AMC/CMC contracts, and on-site support, while strengthening strategic accounts and ensuring seamless delivery of commitments.

The ideal candidate has 8–10 years in industrial/service sales, engineering or MBA, and a proven track record in selling

Qualifications

• Bachelor's degree in engineering or MBA required.
• 8–10 years in industrial or service sales, reliability services or aftermarket.
• Experience selling maintenance contracts and reliability solutions.

Responsibilities

• Develop and execute annual business plans to achieve service orders, revenue, and profitability targets.
• Drive growth in reliability services, predictive & preventive maintenance, AMC/CMC, and related offerings.
• Increase service contract penetration within installed customer base.
• Develop offerings that improve uptime, reliability and TCO.
• Lead and develop a high-performing Service Sales team.
• Set goals, provide development plans, and coach on value-based selling and lifecycle service selling.

Skills

Value-based selling

Reliability consulting

Contract negotiation

Key account management

Lifecycle service selling

Education

Bachelor's degree in mechanical/industrial/production/electrical engineering

MBA

Job description

Job Summary

• Position Title: Service Sales Manager (India)
• Reports To: Head Services India
• Role Type: Team Management
• Location: Pune / Gurugram/Bangalore

Responsibilities

• Develop and execute annual business plans to achieve service orders, revenue, and profitability targets.
• Drive growth of: Reliability Services, Predictive & Preventive Maintenance Programs, Annual Maintenance Contracts (AMC), Comprehensive Maintenance Contracts (CMC), Spindle Repair & Remanufacturing Services, Bearing Remanufacturing Services, Condition Monitoring Solutions, Asset Health Audits, Vibration Analysis Services, Lubrication Management Programs, On-site Maintenance Support Contracts
• Increase service contract penetration within installed customer base.
• Develop service offerings that improve equipment uptime, reliability, and total cost of ownership.
• Drive strategic aftermarket growth through customer lifecycle management.
• Develop strategic account plans for priority customers.
• Build relationships at multiple levels including: Plant Managers, Maintenance Managers, Reliability Managers, Engineering Heads, Procurement Leaders, Operations Directors
• Conduct executive business reviews and identify growth opportunities.
• Manage customer escalations and ensure high satisfaction levels.
• Lead and develop a high-performing Service Sales team.
• Set clear goals, performance expectations, and development plans.
• Coach team members on: Value-based selling, Reliability consulting, Contract negotiation, Key account management, Lifecycle service selling
• Conduct regular performance reviews and talent assessments.
• Build succession plans and develop future sales leaders.
• Foster a culture of customer centricity, accountability, and continuous improvement.
• Partner with Service Operations, Reliability Engineers, Segment teams, and Supply Chain teams.
• Ensure seamless delivery of service commitments.
• Support development of new service offerings and commercial models.
• Drive continuous improvement initiatives to enhance customer experience.
• Metrics: Reliability Engineering Concepts
• Metrics: Asset Lifecycle Management
• Metrics: Predictive Maintenance
• Metrics: Condition Monitoring
• Metrics: Vibration Analysis Awareness
• Metrics: Machine Tool Spindle Applications
• Metrics: Bearing Technology & Remanufacturing
• Metrics: Maintenance Excellence

Candidate Profile

• Bachelor's degree in mechanical, industrial, production, electrical or related engineering discipline or MBA
• 8-10 years of experience in Industrial Sales, Service Sales, Reliability Services, Asset Management, or Aftermarket Business.
• People management experience preferred.
• Proven track record in selling maintenance contracts, reliability solutions, industrial services, or aftermarket solutions.
• Experience with rotating equipment, machine tools, spindles, bearings, condition monitoring, predictive maintenance, or industrial reliability programs is highly preferred.

Competencies

• Service Business Management
• Consultative Selling
• Contract Negotiation
• Strategic Account Management
• Value Selling
• Business Planning
• Team Development
• Coaching & Mentoring
• Strategic Thinking

If you have any questions about the role, please feel free to discuss them during the interview.