Customer Service Manager

Parle Tableting Technologies; Vasai, Ahmedabad District, Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Parle Tableting Technologies is seeking an Assistant Manager Applications to lead the customer service and application support across India. You will mentor Junior Service Engineers, handle complaints, and act as the escalation point for critical issues while coordinating with Sales, Design, and Production teams.

Ideal candidates have 6–10 years of experience in industrial service and must be willing to travel extensively across India; pharma/industrial sector exposure is a plus.

Qualifications

• Experience in Industrial Sales & Service, Customer Support, or Application Engineering.
• Experience in pan-India service operations and customer escalations.
• Willingness to travel extensively across India.
• Exposure to pharmaceutical or industrial manufacturing sectors is a plus.

Responsibilities

• Independently manage and oversee customer service and application support functions across India.
• Lead, mentor, and manage Junior Service Engineers to achieve service objectives.
• Handle customer complaints efficiently and ensure timely closure.
• Act as escalation point for critical customer issues and drive satisfaction.
• Coordinate with Sales, Design, Production, and other internal teams for timely resolution of customer requirements.
• Travel extensively across India to visit customers and provide technical support.
• Maintain strong customer relationships and ensure clear communication with stakeholders.
• Analyze service reports and feedback to drive continuous improvement.

Skills

Leadership

Communication

Customer handling

Problem solving

Reporting

Education

BE Mechanical

Diploma in Engineering

Job description

Assistant Manager Applications

Experience: 6-10 Years
Qualification: BE Mechanical / Diploma in Engineering
Location: Pan India
Industry Preference: Industrial Equipment / Manufacturing / Pharma Machinery

Key Responsibilities:

• Independently manage and oversee customer service and application support functions across India.
• Lead, mentor, and manage Junior Service Engineers to achieve service objectives.
• Handle customer complaints efficiently and ensure effective closure within stipulated timelines.
• Act as the escalation point for critical customer issues and drive customer satisfaction.
• Coordinate with Sales, Design, Production, and other internal teams for timely resolution of customer requirements.
• Travel extensively across India to visit customers, address service concerns, and provide technical support.
• Maintain strong customer relationships and ensure excellent communication with internal and external stakeholders.
• Analyse service reports, customer feedback, and complaint trends to drive continuous improvement.

Desired Skills:

• Strong leadership and team management skills.
• Excellent communication and customer handling abilities.
• Strong problem-solving and complaint resolution skills.
• Good data compilation and reporting capabilities.
• Responsive, proactive, and customer-focused approach.

Preferred Profile:

• 6-10 years of experience in Industrial Sales & Service, Customer Support, or Application Engineering.
• Experience in managing pan-India service operations and customer escalations.
• Exposure to pharmaceutical or industrial manufacturing sectors will be an added advantage.
• Willingness to travel extensively across India.