DEX Engineer

The Standard India; Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Rich benefits package

Annual incentive bonus plan

Paid time off

Opportunities for career advancement

Job summary

The Standard India is looking for a DEX Engineer in Bengaluru. This role will enhance the digital employee experience, utilizing telemetry and analytics to improve productivity and satisfaction.

Collaboration with U.S.-based teams is essential, focusing on automation and proactive issue resolution. Ideal candidates will have 5+ years of experience and a relevant degree.

The position offers a hybrid work model and a comprehensive benefits package, fostering a culture that values employee contributions.

Qualifications

• 5+ years of progressive experience in related technology fields.
• Hands-on experience managing endpoints and application performance.
• Strong understanding of Windows endpoint management and device compliance.

Responsibilities

• Advance DEX strategy and design improvements.
• Use analytics to identify digital friction.
• Deliver actionable experience insights via dashboards.

Skills

End User Computing

Endpoint Engineering

Automation

Telemetry

Microsoft Intune

ServiceNow

PowerShell

Education

Bachelor’s degree in Information Technology, Computer Science, or relevant field

Tools

Microsoft 365

Windows

Job description

The next part of your journey is right around the corner — with Standard India

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams across the nation, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture, focused on operational excellence, thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

The DEX Engineer (Digital Employee Experience Engineer) is responsible for improving the technology experience, productivity, reliability, and satisfaction of employees across the broader enterprise digital workplace.

This role works closely with U.S.-based Infrastructure, End User Computing, Service Desk, Security, Workplace Technology, and ISM service portfolio leaders to design, implement, and continuously improve Digital Employee Experience capabilities. The role will use telemetry, automation, endpoint analytics, employee sentiment, service management data, and AI-enabled tooling to identify digital friction, improve employee productivity, and shift IT support from reactive incident response to proactive experience management.

The DEX Engineer is a role of the future: part endpoint engineer, part automation engineer, part service experience analyst, and part product-minded technologist. The role will help defend core employee productivity by reducing disruption, improving device and application health, and strengthening service reliability, while also adding new value through automation, self‑healing capabilities, digital experience insights, and measurable improvements in workforce enablement.

Success is defined by improving the employee digital experience through reduced incidents and friction, stronger endpoint performance and satisfaction, increased proactive issue resolution, lower Service Desk volume via automation, and broad adoption of DEX practices across teams.

This role is based in Bengaluru, India and will operate as part of a global delivery model in close partnership with U.S.-based leaders and engineering teams.

Key Responsibilities

• Advance DEX strategy, roadmap, and governance
• Design and improve DEX across endpoints and workplace services
• Use telemetry and analytics to identify digital friction
• Build proactive monitoring, alerting, and self‑healing automation
• Improve device health, app performance, and user experience
• Reduce tickets through proactive engineering and automation
• Deliver dashboards and actionable experience insights
• Evaluate and integrate DEX and supporting platforms
• Collaborate across infrastructure, cloud, app, and security teams
• Build automation, runbooks, and standards for scale
• Ability to work on‑site in Bengaluru, India is a requirement of the role

This role follows a hybrid work model, with a primary base in Bengaluru. While on‑site presence is essential for key engagements, collaboration, and stakeholder alignment, flexibility is offered for remote work based on business needs and team alignment.

Skills and Background You’ll Need

Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Data Analytics, or a related field is preferred.
• Equivalent practical experience in endpoint engineering, infrastructure operations, digital workplace, automation, observability, or service experience management will be considered.

Experience

• 5+ years of progressive experience in End User Computing, Endpoint Engineering, Digital Workplace, Infrastructure Operations, Service Management, Platform Engineering, or a related technology function. Hands‑on experience managing endpoints, device health, application performance, and workplace technologies at scale.
• Experience using telemetry, analytics, and operational data to identify service issues, root causes, and employee friction.
• Proven ability to reduce incidents and improve experience through automation, scripting, and self‑healing solutions.
• Strong understanding of Windows endpoint management, device health, patching, software deployment, application performance, device compliance, and remote support operations.
• Experience with ITSM processes including incident, problem, change, request, knowledge, and service performance management.
• Familiarity with digital workplace technologies including collaboration tools, productivity platforms, virtual desktop, identity, network experience, SaaS applications, and endpoint security controls.
• Experience working in a global delivery model, partnering with U.S.-based teams, distributed stakeholders, and cross‑functional technology groups.
• Experience translating technical telemetry into actionable insights, executive‑ready reporting, and service improvement plans.
• Exposure to AI‑enabled IT support, AIOps, employee sentiment analysis, or predictive analytics is preferred.

Technical Skills

• 3–5 years of hands‑on endpoint management, infrastructure operations, or IT service management
• Microsoft Intune, Configuration Manager, Entra ID, Microsoft 365, and Windows basics
• ITSM fundamentals and ServiceNow incident/problem management workflows
• PowerShell OR Python – basic scripting and automation capability
• Ability to read, interpret, and act on dashboards, reports, and telemetry data
• Windows device health, patching, software deployment, and compliance fundamentals
• Basic understanding of security, compliance, and endpoint hardening concepts

Preferred Qualifications

• Any hands‑on experience with Nexthink, SysTrack, Aternity, or similar DEX platforms
• Experience building dashboards (Power BI, ServiceNow Analytics, or similar)
• Experience automating recurring tasks or developing runbooks
• ITIL, ServiceNow, or Azure certifications
• Exposure to AIOps, AI‑enabled IT operations, or predictive analytics
• Experience with analytics tools or telemetry‑based troubleshooting
• Background in regulated industries (financial services, insurance)

Key Behaviors of a Successful Candidate

• Customer Focus: Measures technology success through the employee experience, not only system uptime or ticket closure.
• Analytical Problem Solving: Uses data, telemetry, and structured root cause analysis to identify patterns and drive durable fixes.
• Automation Mindset: Looks for repeatable, scalable ways to reduce manual effort, eliminate recurring incidents, and improve service quality.
• Enterprise Collaboration: Works effectively across Infrastructure, Service Desk, Security, Application, Network, Cloud, and Workplace Technology teams.
• Product Thinking: Treats employee‑facing technology as a product experience that must be continuously measured, improved, and aligned to business needs.
• Operational Excellence: Drives measurable improvements in reliability, productivity, support efficiency, and employee satisfaction.
• Future Orientation: Understands how AI, automation, analytics, and experience platforms are reshaping the future of IT operations and employee enablement.

Why Join Standard India?

We Have Built An Enduring Legacy Of Stability, Financial Strength And Exceptional Customer Service Through The Contributions Of The Service-oriented People Who Choose To Work At The Standard. To Ensure We Can Attract And Retain The Best Talent, When You Join StanCorp Global Servicesyou Can Expect

• A rich benefits package that supports your health, well‑being, and financial goals
• An annual incentive bonus plan tied to both individual and organizational performance
• Paid time off including earned leave, sick/casual leave, and public holidays, in accordance with the company’s leave policy
• A supportive, responsive management approach that empowers you to grow
• Opportunities for career advancement through learning, coaching, and leadership enablement
• A culture where your voice matters—your ideas shape our future, and we win as one
• Purpose-driven work that makes a difference for our customers, communities, and each other

In addition to a competitive salary, our employee‑focused benefits are designed to support work‑life balance, personal growth, and long‑term impact.

Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

StanCorp Global Services India Private Limited is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, caste, HIV status or any other characteristic protected by applicable laws of India.