IT Support Specialist

Galaxyguard Services; Kolkata District; Hybrid; INR 350,000 - 600,000; Full time

Job summary

Galaxyguard Services is seeking an IT Desktop Support Engineer to assist corporate staff with day-to-day IT needs and to own the onboarding and offboarding processes. You will be the first point of contact for end-user issues in a hands-on role designed for early-career growth within the IT engineering track.

Excellent English communication is mandatory, and you will work the early shift (4:00 AM – 1:00 PM IST).

Qualifications

• Must communicate clearly in English, both spoken and written.
• 3–6 years of experience in desktop support or IT helpdesk.
• Hands-on troubleshooting of Windows and macOS and standard corporate apps.

Responsibilities

• Act as the first point of contact for corporate staff and resolve day-to-day IT issues.
• Log, track, and resolve tickets within SLAs; escalate when needed.
• Own onboarding and offboarding tickets, set up accounts, devices, and access.
• Handle basic user provisioning, password resets, and permissions in Microsoft 365 and Active Directory.
• Install, configure, and update Windows/macOS systems and common apps.
• Troubleshoot basic networking issues (VPN, Wi-Fi).
• Maintain IT asset inventory and contribute to documentation.

Skills

Communication

Team collaboration

Problem solving

Customer service mindset

Education

3–6 years desktop support experience

Tools

Windows

macOS

Microsoft 365

Active Directory

VPN

Job description

Role & responsibilities

We are looking for a proactive and customer-focused IT Desktop Support Engineer to support our corporate staff with their day-to-day IT needs. You will be the first point of contact for end-user technical issues and will own the IT side of employee onboarding and offboarding. This is a hands-on role ideal for someone early in their IT career who wants a clear path to grow into a specialised engineering role.

Excellent English communication both spoken and written is mandatory for this role, as you will interact directly with corporate users every day. This role works an early shift, 4:00 AM to 1:00 PM IST.

Key Responsibilities

• End-User / Desktop Support: Act as the first point of contact for corporate staff, resolving day-to-day IT issues across laptops, desktops, peripherals, and standard software.
• Ticket Management: Log, track, prioritise, and resolve support tickets within agreed SLAs; escalat?? complex issues to senior engines and follow through to closure.
• Onboarding & Offboarding: Own the IT side of joiner/mover/leaver (onboarding & offboarding) tickets set up accounts, devices, and access so new hires are ready on day one, and securely revoke access and recover hardware when employees exit.
• Accounts & Access: Handle basic user provisioning, password resets, and permissions in Microsoft 365 and Active Directory (under guidance).
• Software & Devices: Install, configure, and update Windows/macOS systems and standard corporate applications; support email, printers, and collaboration tools.
• Basic Networking: Troubleshoot basic office Wi‑Fi, VPN, and connectivity issues.
• Asset Support: Help maintain an accurate inventory of IT assets, licenses, and warranties.
• Documentation: Keep tickets updated clearly and contribute to internal how-to guides and knowledge base articles.

Preferred candidate profile

• Communication (mandatory): Excellent verbal and written English is a must you must be able to explain technical issues clearly and patiently to non-technical users.
• Experience: 3–6 years in desktop support, IT helpdesk, or end-user support.
• Hardware/Software: Hands-on troubleshooting of Windows and/or macOS and common corporate applications (MS Office / Microsoft 365).
• Cloud/Directory: Basic familiarity with Microsoft 365 and Active Directory user administration.
• Networking: Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Attitude: Customer-service mindset, patience, and strong problem-solving skills.
• Team Player (mandatory): A genuine team player who collaborates well, shares knowledge, and supports teammates to get the job done.
• Shift: Willing and able to work the early morning shift (4:00 AM – 1:00 PM IST).

Certifications (preferred, not mandatory)

• CompTIA A+
• Microsoft 365 Fundamentals
• ITIL Foundation / CCNA (foundational)