desktop support engineer (L3)

Keka Inc.; Nashik District; On-site; INR 500,000 - 900,000; Full time

Job summary

Keka Inc. is seeking an experienced L3 support engineer in Nashik, India to handle advanced desktop, hardware, software, and network issues.

The role requires expertise in LAN/WAN troubleshooting, TCP/IP, DNS, DHCP, and VLAN configurations, plus hands-on experience with structured cabling and network infrastructure. You will investigate root causes, provide permanent fixes for recurring incidents, and coordinate with vendor teams and internal staff to resolve high-severity problems within SLAs.

Responsibilities

• Provide advanced L3 support for desktop, hardware, software, and network-related issues.
• Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, VLAN, IP addressing and connectivity issues.
• Strong hands-on knowledge of LAN passive networking, including UTP/Fiber, patch panels, patch cords, racks, face plates, and structured cabling.
• Troubleshoot network switches, ports, connectivity, and endpoint issues.
• Perform RCA and provide permanent solutions for recurring incidents.
• Handle critical incidents within SLA and coordinate with network/server/vendor teams.
• Support and guide L1/L2 engineers on complex issues.
• Maintain technical documentation and incident records.

Job description

• Provide advanced L3 support for desktop, hardware, software, and network-related issues.
• Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, VLAN, IP addressing and connectivity issues.
• Strong hands-on knowledge of LAN passive networking, including UTP/Fiber, patch panels, patch cords, racks, face plates, and structured cabling.
• Troubleshoot network switches, ports, connectivity, and endpoint issues.
• Perform RCA and provide permanent solutions for recurring incidents.
• Handle critical incidents within SLA and coordinate with network/server/vendor teams.
• Support and guide L1/L2 engineers on complex issues.
• Maintain technical documentation and incident records.